Still haven't gotten a refund! This was the worst company Ive ever had to deal with. We guarantee 100% success in the delivery of your official vital record application materials to your home address. When I try to call I get put on hold automatically and it lasts forever. The time of the year when you make your request We also ensure all reviews are published without moderation. When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. What a waste of time and money. Check your VitalChek Order Status PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation. Final Edit: 11/16/18 11AM: It's here. If you did not provide your email during the order, VitalChek sent the receipt to your mailing address. on march 28th an email said to expect it by april 9th. seconds i ordered a birth certificate on june 26th, was told it was sent on july 26th. otherwise received the bc's for mary and paul, short form Ordered a NYC death certificate on 11/1/2022. What to Do If Your Social Security Card Is Stolen? Closed. Ordered birth certificate and did not receive either the certificate or the refund. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. We're sorry to hear that you have received no response to your inquiries. DI downloaded their form. Never received certificate or follow up calls. Then says sorry we do not guarantee a record exists. We use dedicated people and clever technology to safeguard our platform. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. There isn't anyone at their customer service phone number. VitalChek does not have access to any vital record, or the information contained therein. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. Check one more thing off your to-do list. My advice: call directly to the state office of vital records. $50+ dollars and over 3 months later, I'm incredibly frustrated. No refund will be issued should the above-mentioned circumstance occur. Thieves! Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. I see there are a lot of complaints about the same issues with this company. So it was shipped while I was out of town. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. DISCLAIMER: VITAL RECORDS ONLINE is an independent private preparer that is not affiliated with any government agency. I paid $57 to receive my birth certificate and here it is almost 4 months later and they are telling me that they are processing applications from June 30,2022. Stay away! We are sorry that your experience with VitalChek didnt match your expectations. Our easy application process will help you find the right agency and certificate for your specific needs. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Information provided by various external sources. Still haven't received it. Click Yes to continue cancel. My Mother-in-law used a website to order a birth certificate, what should I advise? To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Avoid them at all cost!!!! No amount of time with customer service solved anything. and then also have to send money to requested state? You will usually get a response in a matter of minutes. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. I'm actually worried that a bad character has my info now. Step 1. The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) i have not yet received the birth certificate. not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. When contacting VitalChek, they provided wrong phone number to contact vital records of state. HelloLlewellen. This fraud company has all my personal info now. BUYER BEWARE! This page does not include information about canceling Amazon Prime and other digital subscriptions. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. Just call your local county office and ask them for help. It has been 6 months and I have not received it. Trust me - stay away. Please see terms of service when ordering for information on refunds and cancellations. Step 2. We appreciate you placing your order with VitalChek and sharing your feedback. They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat. Tip for consumers:Think twice before handing over your money. My suggestion is DO NOT deal with VitalChek! Order Status. My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. Tip for consumers:Don't order anything through the state of NY. The action you just performed triggered the security solution. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. Enter the order number and PIN from your confirmation email. They say there are 300 different companies they use so they cant tell you. They did nothing to attempt redirecting delivery to a date Id be in. They have an exclusive online contract with NYC and tons of other places. You can find them in your Order Confirmation Email. Order has been cancelled. Do you want to continue your session? The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. Products used:They are suppose to provide a service to order birth and death certificates. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. After placing your order on VitalChek.com, your order number and pin will be displayed. Tip for consumers:Try to contact the city youre ordering from first use Vitalchek as a last resort only. Companies can ask for reviews via automatic invitations. beep.' How Do I Replace My Social Security Card? Please refer to the resources below to see how VitalChek can assist you. I placed an order with them for a birth certificate for $23 on November 20. You have questions about how to obtain vital records. However I'm only a state away. Here are 8 tips for writing great reviews. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. You can also email vitals.customerservice@vitalchek.com. Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. Identity fraudulent uses? If you have any questions, please contact customer support. You can also email vitals.customerservice@vitalchek.com. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. During the order process, you will see shipping methods available. Absolutely absurd. Charged $48 and no record exists. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. Received email on 2/3/23 stating shipping delay. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. VitalChek works with Vital Records agencies across the country to provide our customers the most efficient ordering experience possible. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. Most agencies will list the parents names on the birth certificates. SIX months. Hello Paul. I placed the order 10 days ago on a supposedly 1 day transaction. The quickest way to reach us is by private message at Facebook.com/VitalChek. Anyone can write a Trustpilot review. (1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or (4) Vital Records Online is not able to fulfill the order. I called them and was immediately put on hold. Guess what? In most cases once the order has been placed, no changes can be made. in the end to just go through the regular process. Needed to send my marriage license which when photographed, the seal does not show up. 92.48.104.153 Has anyone recently actually received what the bought from vitalchek? Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. Hello Marissa. You are charged right away and there is no way to cancel your order. Received the BC in 4 days. It never arrived. Find another way to get your documents, Tip for consumers:Dont use this service. Thanks for sharing your feedback. Processing times can vary depending on the type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. Join our community, read the PF Wiki, and get on top of your finances! Processing time on the state website is advertised as three days. As of 2/13/2023, the order was "In Progress." They are the middle man to whatever state you are trying to records from. They never answer the phone. Find out how we combat fake reviews. When I finally got the correct number upon my research, it went back to VitalChek call center. Your session will expire in Information listed on birth certificates may vary depending on the vital record agency processing the request. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. Tip for consumers:the order could take longer than the time listed. This company SUCKS! Vital Records Online uses the information users provide on its website to pre-fill your application documents. See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). It is August 18th and I ordered on January 20th! 2023 Trustpilot, Inc. All rights reserved. Archived post. I ordered a certified copy of my marriage license on 1/26/23. Unacceptable. Shipping methods vary. So, my Father-in-law's brother just moved in with them and needed his birth certificate and without my knowledge, they used a website called "http://yourvitalrecords.com/". Support Manage My Order Thank you for placing your order on VitalChek.com. Log in to manage your order. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. We are updating our website, so you might experience either the old or new version. VitalChek ranks 3rd among Birth Certificates sites. In order to get your application in record time, you may obtain the premium package at an additional cost. Birth certificate for ca ordered months ago and not received. Again, thank you for your feedback. Customer services lies to you each time you call and keeps you waiting on the phone for an average of 30 - 45 minutes. Click here more information about the process. I'd like to contact customer service. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. We appreciate you placing your certificate order through VitalChek. Go directly to the source. Also, why was a high dollar amount charged? This company is very misleading and feels like a scam. I did see someone post about bad reviews from other sites, but has anyone from Reddit successfully used the site? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not once is that spelled out during the purchase process. You have no option but to use them to order a vital record online. Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates. Dont waste your money. The max file size is 10MB. Ordered birth certificate. A $15 birth cert turns into $50 because they scam you on the mailing options. Save your money and use a different service. It was much more than the $23.30 they are stating in the response. Maybe I just got super lucky, but I am very happy with this service. I couldnt give a lower review of this company. No reply to the complaint I made at that point. Our fees charged are for the preparation of your documents and do not include the fees for obtaining these vital record documents, which you will need to pay separately to the Health Department.