There *used* to be a direct line you could callbut I think that was maybe 5 years ago. It took EzAir a couple of days to say there was a itinerary change. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. . Call 1800-PRINCESS and ask the rep. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. I would rather be the one in control of my flights. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Air charges are fully refundable until 45 days prior to departure. This is what travel insurance is for. Very important to have ifneeded using EZ Air. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. She said one minute then said it would fix itself eventually. I do not believe you can contact Princess EZAir directly. Yes, to change one way you have to change both. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . Not that unusual especially now. In our case, Princess hasnt updated there flight schedule with the airline schedule. Today, I contacted Princess Ez-air (option #4) and James . December 20, 2010. Air charges are fully refundable until 45 days prior to departure. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. Ive tried it; thats why I was hoping someone had a direct number. Phone number to dial 800-774-6237. Log in to view and manage all your bookings Log In If you would like to create an account, register here. 19952023, The Independent Traveler, Inc. The numbers are also listed on your boarding pass. I tested this out this morning with other ticket agency and they show the same as Princess. You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Until - suddenly - the original flight route was back. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Click here to reload the page in order to enable certain features. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Powered by Invision Community. Since often posts are about problems with services I thought I would post about when it worked well. Travel Tips 13.5K subscribers We are onboard the Regal. If your flight is cancelled or you have a last minute emergency,how would you get through to them? Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Good job Delta! These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. I have Air Canada booked through EzAir for August. 0. It has been like this for the last month now. They are both correct. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. Air charges are non-refundable (e.g. 3,000+ Club. After hours support is available in the event of en route delays. By 1k. Your flights will be updated soon." Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Im not one to wait around so I used the confirmation number to look up our flights on Delta. Future Cruise Credits (FCC) Travel Documents. Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. Our representatives will record your new flight information into your booking record.". Plus, book flights now with no amount due until cruise final payment. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. I just discovered this isnt Princess fault. Its called In Route Assistance. Airlines are cancelling flights like never before. Sometimes we'll book two days before if there's a chance of experiencing jet lag. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Within Australia, use 13 24 88. Location of This Business. Is there a different number to call once your out of the US? These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. Licensing Information: What a concept, customer service actually doing their job! I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. ? Two weeks ago I had a flight on AA changed 48hrs before the flight. It has worked for me 100% of the time. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? Announcing Our 2023 Cruisers' Choice Award Winners! Two weeks ago I had a flight on AA changed 48hrs before the flight. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Dress Code and What to Pack for a Cruise. We booked EZair as we got in on the free gratuities and free air deal. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. 1No charge penalty until 45 days prior to departure for Flexible fares only. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. It also offers Late Arrival Protection something not offered by other major air booking websites. Air payment is due on the date of the final cruise payment not at the time of air booking. This past Monday I finally got the notice, almost two months after the change was made by United. This is a dedicated phone number, not the Princess contract number. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. I would love some advice and for someone to tell me this will all be ok!! Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Of course that's the regular Princess number and they won't let you speak with EZ Air. Thanks for posting those numbers. Call delta. It could be the airline not informing Princess. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Exact same situation. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Restricted. Plus, you'll find a host of other exciting benefits: I suspect that a lot of what @CineGraphicsays could very well be the case. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. If you leave next Monday then your flight should be ticketed. Does anyone know the number for EZ Air that you call if you have any problems? Thank you very much. See for yourself! And I really wanted to get to Guernsey.). Crew Appreciation. I was on princess many years ago. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Thanks for posting those numbers. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Posted October 6, 2018. Air payment is due on the date of the final cruise payment not at the time of air booking. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. It was their schedule change that caused your issue. I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Princess MedallionClass FAQ. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. I imagine they have access to that kind of info. They were probably busy making corrections for people leaving in the next two days, hence your long wait time. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. Of course that's the regular Princess number and they won't let you speak with EZ Air. Kudos to your wife for not giving up and making them actually do their job. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. And we love Air Canada. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. That's a mess. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. tillys mom, May 5, 2019 in Princess Cruises. Posted July 10, 2013. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. RDC1 4.4k December 20, 2010 #3 Posted April 28, 2017 Murray said: Does anyone have an email address for. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. OH-Go Reds #6 Outside of the United States and Canada you may reach us at 661-284-4410. Powered by Invision Community. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. Their price is lower than the airlines,that's why I am asking. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. The OceanReady Process. no cash back). I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. #3. Click here to reload the page in order to enable certain features. I check other private website for air flights and they are the same as Princess schedule. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. EZAir used to be easy and reliable. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Announcing Our 2023 Cruisers' Choice Award Winners! I just talked to Princess & verified those numbers. Not that unusual especially now. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Click here to reload the page in order to enable certain features. no cash back). PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! Air Transportation: Same Day Late Arrival Protection. The ticketing request button was gone so I thought it had been ticketed.