Someone bought product through Flexshopper using my bank information, name and phone number. Customers with less than perfect credit history may qualify. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door. Pretty much like every story is on here. If you cannot pay, call them and they will tell you how to return the item. How do special orders work? We are here to help; please reach out to FlexShopper to set up a payment arrangement at: 833-591-2893 or email us at Billing@FlexShopper.com. Ive paid off another Xbox and a miter saw an never had a problem. This happened to me no matter how many times I called and took time out my day to make sure payments came out when they said they would and each time you'll be told something different and they'll never process payments when they say. Rep explained the process clearly. They are a bad option even if your in a bind an unable to finance elsewhere. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB is here to help. It was noon on Nov. 10, 1938, when Nazi officers came to From innovative technology and performance to great design, FlexShopper has everything you need to upgrade appliances and floor care. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. Never issued me a refund and after spending months trying to get an answer, each time they had no idea what I was talking about and were very rude saying my account was past due. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. Other than that, with full disclosures they have many options for low income buyers with bad credit. That was ANOTHER lie. Our team is dedicated to your satisfaction. I'm ready to change my billing info and give up on them let them come for me for what's owed. Example: If you would like to have your payment drafted on the 2nd of every month, you will have to pay the number of Fridays between the 2nd of the first month, and the 2nd of the next month. I would avoid this company at all cost. You must be 18 years or older and have a checking account with credible standing. But the main issue is that Flexshopper sold my account without any type of communication. The item came and did not Bluetooth as it should. For FlexShopper, the positive return on capital employed ratio of 0.25% Lets do history! However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Because their site says that I was excluded. On 08/04/2022, the customer made a partial payment. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. I started using flexshopper last year. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. I am being billed double payments. FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. Or, search for the exact item youre looking for. Shop over 100,000 products with new deals added every day from our partners Best Buy, Amazon, Walmart, and Overstock.com (to name a few). FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. Any time I try to chat, they are closed, and when I call I get nothing. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. We apologize for your recent experience at FlexShopper. I had been emailing ***** directly wondering what was happening with my account. I set up double payments each week. They messed up my account info and started using someone elses credit card number. My payment info is screenshotted to show I have never missed a payment, but screw me I guess Hi James, Thank you for being a valued FlexShopper customer. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. Visit https://www.amazon.com and click Sign in on the top right of the screen. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. The item was returned 7 months ago!!! Never again will I use them. This credit will be removed from your account if your first weekly payment fails. I seriously wish I could give it zero stars if I could! Avoid at all cost people, First issue I had would not replace my controller for my PlayStation the next day I got it second issue payments don't come out on Friday like they say it comes out in 3 to 5 days they just give you excuses I don't recommend using them. This site uses Akismet to reduce spam. Please note that FlexShopper provides a payment method via weekly leasing payments for a product or items selected by the customer. That's funny because over the phone they had told me that the cancellation request might take up to three days. We use dedicated people and clever technology to safeguard our platform. Hard to do, but not impossible. Early payoff. We have reached out to the customer and resolved the customers complaint to their satisfaction. HUGE RIPP OFF!!! No charge for 90-day payoffs. This company has been nothing but a nightmare because ***** had informed me during his time working on my account that the contract had been restructured to finish the rest of the $1,013.00, but when I get called by the third party you all sold my account for more than the agreed upon amount. You can also request them to take detailed photos of your purchases to We hope this helps and happy shopping! We appreciate your business and sorry to hear about the issue you are having. Run away from doing business with this company. WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few Customer service can make the change once their first payment is made. We reached out the consumer to discuss and address the complaint and to their satisfaction we have resolved the matter. After about 4 months of me trying to get in contact with anyone I finally sent in a claim to the resolutions team after receiving an email that my account was sold. Customers aren't stuck with unwanted products or debt. I Received the Wrong We apologize for the customers' recent experience at FlexShopper. Even calling into the two numbers given in the original statement. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. I had my automatic payments set up thru a checking account I use for these type of things. Said will have a supervisor call me today have heard from no one. WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. I WILL FIGHT THEM! Their interest rate is around 220%! I opened an investigation up with *** , they was supportive but told they couldnt take matters in their hands and would had to be handled by flexshopper ! WebOnce the item is in stock, return and complete your lease transaction. 2 You will be given a credit for one weekly payment. Information provided by various external sources. This credit is only valid for online orders. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. I caught them red handed. If the item you want is available at another location, and if it is the same merchant, you may be able to resume your application at the new location and complete your lease transaction. I requested the return 4 days after I received the items. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). Flexshoppers lease-to-own option allows consumers another financial option to shop the goods you want and need today. Check out this quick video to learn more about FlexShopper! FlexShopper also expects users to have valid SSN, as it doesnt focus much on your They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. No email, no phone call or letter to alert of a problem. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! Save my name, email, and website in this browser for the next time I comment. I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. This company has been nothing but a nightmare because even after settling on an amount of $1,093.45 they sold my account for double the original amount. Customers can shop a selection of thousands of products and the brands they love. I keep getting the run arounds about getting my refund. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. They refuse to provide updated information and also refuse to allow you to speak with a supervisor or provide their information for that matter in order to lodge a complaint at corporate. We are a lease to own company that provides consumers with 3 payoff options.1. You must be a US resident, save for folks from Minnesota, New Jersey, Wisconsin, or Wyoming. Ive also gotten a return label for two other things Ive retuned but now they are refusing to do so. This option is more than the 90 same as cash price and the early payoff option.We are here to help, if you have any further questions or concerns, you may contact us via email at resolutions@flexshopper.com or contact our customer service department at 855.353.9289. is this correct? I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. Wrong of me telling them that. 5 Good credit is not necessary but not everyone with bad credit is approved. Our goal is to help consumers with bad credit get goods they want through a Lease. I called again today as its been 5 months. Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. She was not happy with the settlement amount and made that very clear on the phone. AVOID THIS COMPANY AT ALL COSTS! I am not the only person that has experienced this issue please recall my account and you all can have my card number; and place me on a payment plan. WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page. I will never ever support flex shopper again! For customers who are shopping for new furniture, electronics, home appliances and more, but don't have the cash for a large up-front payment or the credit to finance, lease-to-own can be an option to get them what they need with easy weekly payments and own in one year or less. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. This credit is only valid for online orders. RUN DONT WALK away from this company. Read your agreement and make sure you arent wrong. Easy zero-integration with our standalone apps. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. What is stopping me from ordering from you and then not paying and keeping the item? We apologize for any miscommunications that occurred with FlexShopper. You will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). But this is where it gets interesting upon reviewing the contract. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. WebShopping on the FlexShopper marketplace is easy. As for taking from FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! All Rights Reserved. From Scandinavian Chic to French Cottage, from Contemporary to Rustic, you can find exactly what youre looking for. Go to web.archive.org to see their site when YOU made the purchase and look if the exclusion of your state was there! I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. How are you going to sell an account but not even give me a chance to make any payments after being passed around through customer service with no help or no next steps. Most of us know the feeling of having to replace an electronic device, appliance, or piece of furniture, and not having the money saved up or credit available for it. I ordered tires through Tire Agent, financed through Flex Shopper. You can place a special order in person at a showroom or online. Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. They can return their product to FlexShopper any time after their initial term (typically one week). Find another way to get what you want/need. Learn how your comment data is processed. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. NEVER dealing with Flexshopper again after this is paid off! I want them to correct the errors they caused. Yes! Flexshopper will process payments that don't coincide with pay day and sometimes won't withdraw so they can tell you, you missed a payment and charge a fee. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. At FlexShopper, we keep on top of the hottest trends to bring you the very best products on the market. Yes! Thank you for the feedback. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. I did the math with flexshopper to get my mattress at a tiny fraction of the cost paid extra, i think maybe $50, and allowing me to make payments of maybe only $47.50 every week. They will not help you with any issues you might have regarding billing or shipping. They use predatory practices that will soon bring this company to an end. Nov 26 2020 over a year after my final payment my credit card was charged twice. FlexShopper has furniture for every room in your house. We apologize for the recent experience with FlexShopper. * Prices and quantities are subject to change As for ***** being gone from the company or leaving the company I was not informed of anything. All return requests include an email questionnaire customers need to reply to regarding the reason for returning an item so the request can be initiated and processed. Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. [14] FlexShoppers Top 9 Lease-to-Own Electronics in 2019, First, you complete a quick and easy online. Are the items brand new that you rent to own? Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Ive purchased many things from this company with no problem. Provide income and banking information. Called in to speak to a supervisor and Sonia Hu on me. BBB Business Profiles are subject to change at any time. Delayed ship times and store pick-ups are not normal circumstance for our company. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). They also call at least 5 times a day which is harassment. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. The lease was closed on 03/20/2023, and the payment was posted successfully. The consumer submitted 4 more orders from 06/10/22 (Apple Watch) to 06/24/22 (Iphone 13, Apple Watch. I paid off 2 items. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. This can be done by calling (855) 353-9289 option 1 for Billing. Please use our official support contact if this is in regards to order or billing questions. Flexshopper sucks. This credit will be applied to the second weekly payment due, provided your first payment clears. 2022 FlexShopper LLC. I threatened them. This company does not typically respond to reviews. And yes they often mess up payments and WILL NOT REVERSE FEES. He listened through all calls and verified that the communication had been off and that communication had been incorrect. Order some items, called, and requested a return. I told them it must be a scheduled pick up and they wont accept. They refused to stop payments and closed my case ! Please call me at ************ and I will be glad to explain everything to you all. Rates and terms may also vary depending upon the state where you reside. Reading all the reviews about money still being pulled after 90 days is insane. Read real reviews online (not fake ones they add) and you will see what i'm taking about. They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. They have not contacted me for payment, to say I had a balance or that they never received the item back. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Tire Agent was great by staying in contact with me about the refund. RCW 9A.56.096 lists out Save and Increase Sales. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. With FlexShopper: Also, we work with you and your changing lifestyle. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Add the FlexShopper lease-to-own payment method to your checkout. I have serious concerns and feel misled. 513 total complaints in the last 3 years. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything.