Third Party Financing and Credit Cards. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. I had to wait 3 weeks between them because they couldn't fit me in after 3:30 for several weeks. Services charged, not rendered, insurance/billing fraud, dental malpractice. April 18, 2023 Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. Explore Till's life, murder and legacy through the 'Un(re)solved' project. This garbage presented by Aspen Dental devalues dentistry. It offends real dentists, along with their staff & patients everywhere. Share your photos and videos with others to prove the truth of your words. Today, November 24, 2022, will be my fourth appointment for having a crown (the same one) installed for the fourth time. Aspen Dental reviews & complaints Aspen Dental Customer Support Lowest Rating 209 Resolved 1162 Unresolved 15% of 1371 complaints were resolved File a complaint Table of contents Share Complaints Contacts Resolved "overcharged - Refund Request" Resolved "Denture care after teeth extraction" Resolved "Upper restoration to open my bit I wa." BBB is here to help. They are using collection letters threatening my credit to manipulate me into paying them. I can't afford to throw money away or to come up with another thousand plus, to get the work redone and the new work completed. When a provider is locked into private practice, especially as a sole practitioner (as I was), doctors dont know whats going on in other offices, much less across the industry. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. International Association of Better Business Bureaus. Claim it and get a lot of features. The dentist is so nice. I will not pay the $95 over charge, its not my responsibility. The company has a commercial stating a money back guarantee. she seemed that she didn't want to talk to me or answer any questions i had. Aspen Dental dentures are custom-crafted to suit you - making them incredibly comfortable and natural looking. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clea, Aspen Dental in Syracuse, NY is open for all appointment types. Madison Avenue-meets-CIA with these psy-ops from Aspen Dental. Business Response /* (1000, 5 . Hopefully this was just a mistake, and not a habit. I haven't added any problems. I am uploading a copy of the the email stating I will get my refund of $4312. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. With news outlets facing more censorship and restrictions from the Taliban, Afghans are turning to social media and citizen journalism for information. The receptionists are ve. Additional funding is provided by the Abrams Foundation; the John D. and Catherine T. MacArthur Foundation; Park Foundation; the Heising-Simons Foundation; and the FRONTLINE Journalism Fund with major support from Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation, and additional support from Koo and Patricia Yuen. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. A modern and relaxing atmosphere. I started out with Dr. Williams, who at the time was very professional and transparent. Education and complete treatment planning often come later, especially for patients who havent been to a dental office in a long time. Can you believe they have an extended cut of this? No one wants to live in pain, but too many do because they are afraid to face their fears, themselves, and the truth. i tried to ask a couple of questions and her reply was short, uncaring and un professional. Note that complaint text that is displayed might not represent all complaints filed with BBB. In October 2021, I get a **** from a collection agency saying I owe $95 to Aspen Dental. They said my financial responsibility would be $5,765.07. I am requesting my full refund for unused serviced, I went to spend dental in Abingdon md for a free exam the work invoice came up to $1600 I supplied my dental insurance with net life back on 10/15/21.. the 2nd week of December 15 2021 I received a phone 8am asking to give my social security number because Tamara couldn't process with my insurance without it. I would like any negative findings that *** have been reported to my credit removed. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. I then had my appointment on February 26, and was told that I didn't even need Some of the services in which I was charged for. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. PBS is a 501(c)(3) not-for-profit organization. She started going there and said they did a really good job and so I started, WOW, What a terrific dentist. This is how things have gotten so bad, and there is no relief for working dentists under capitalism. The complaint has been investigated and resolved to the customers satisfaction. I am writing to you in hopes of resolving the absolutely absurd teeth cleaning bill that your office charged me for. Did and boy was he miffed. In the meantime, the dental office refused to see me because I wasn't paying the payments. All other marks contained herein are the property of their respective owners. On February 14, 2020, I came in to get a check up. For now I will give them another chance. Temporary crown that was put in on 4-14-23. Share your photos and videos with others to prove the truth of your words. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clea, Aspen Dental in Hilliard, OH is open for all appointment types. Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. I tried to call them today 04/26/2023 to ask if they did as I requested and they blocked my phone number. After contacting my insurance, I found out that the copay for office visit is 5 not 10 as they have charged me. The dentist made me feel worse about myself then I already did. I have tried calling Aspen Dental and can not get through on the phone. Aspen Dental nor any representative of Aspen Dental has yet to contact me via phone nor email in regards to this issue. Also, despite my objections; I was told that a root canal was need so they could better fit the new crown. I would like the public to know this business is unreliable and do not do good work. And I would not like the money to be used toward my next visit, because as I saw previously, every thing I need is covered by my insurance. RefundRegards,*********************. We paid the bill in full, and scheduled the appointments. I had a tooth extraction and then had lower dentures made. I then spoke to someone in the business office who went over pricing options. I claimed bankruptcy a few months after that. took all of a few minutes to give me a snug fit. Visit Stone Dentistry & Dentures in cicero. Our FAQS cover the most common questions we're asked, as well as some helpful tips. Desired outcome: Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. They are working to gain experience and pay bills, until something better comes along, so they can someday become real dentists. The dentist is rude and treats you like cattle. Attention: Samantha Fikes Does any of this relax you, like its supposed to? Only the most-profitable dentists, in the best locations, with the best skills, teams & equipment can stay above this fray. Enter the refund amount as a negative amount for Ins Pay (e.g. Kasey @ Aspen Dental, I'm very sorry to hear about your billing experience. Then they waited to June to send it to my insurance, but my insurance wanted copies of my x-rays before they would pay. This should be illegal. This has nothing to do with bank robbery, and is only equated to it by no-nothing CEO zombies, who think they know something about a profession, when (really) they are clueless. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. The $900.00 is what was billed to my insurance company but after receiving my benefit statement and checking with Ameritas Dental on the phone, I was told that the maximum to be billed to me should be $720.00 (eligible charges for PPO). Dr. Laura is friendly and gentle. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. Get Form. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, Aspen Dental in Auburn, NY is open for all appointment types. Product_Or_Service: Dental Work The Aspen Dental network is committed to breaking down barriers to care. February 27, 2019 Dental Patient Refund Letters: Step 1 Run Your Reports Send dental patient refund letters with every patient refund check. I had chipped tooth. I believe that Aspen Dental is trying to scam me into paying them for services that the insurance company already paid. I am trying to trust other people, but cant. I had paid for fillings in the past so I knew it was the correct amount. Aspen still sends a bill to me and when I call them they say the same thing, dont worry sir insurance will pay. He never did and then pulled a bait n switch sending me an email stating I will not get a refund unless I sign a release form. I attached the screen shots to this complaint. I have had it with the lies that I have been told over and over by Aspen Dental, I would not ever use them again. The real crown fell out 2 times. They just unleash collections like starving dogs. When I call to make appts. On August 8th; at the advisement of ****************, I underwent an endodontic procedure in preparation of a crown placement. MISSION: ? I myself went and called METLIFE and I was told aspen dental either needs to mail or fax the claim information to they so that net flier can process it.. no emails are allowed.. be ready to get more. They sent my bill to my husband's insurance instead of mine, they never sent his in. The Aspen Dental network is committed to breaking down barriers to care. So now I am left with a lower denture that does not fit. I knew my teeth were bad, that is why I was there. I never got an answer to that statement. -10), then click OK. Since the orthodontic consultation was not agreed to it was basically a free visit. Increases your cash flow, At our practice, we are dedicated to providing the finest dental care to the members of the Jamesville community and its surrounding environs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The doctor who can successfully manage a private practice until its time to sell/close, and also work in any other type of dental practice while keeping it profitable (& satisfying patients), is the most valuable dentist. I recently scheduled some dental work for my wife. BBB is here to help. IT was supposed to be two appointments for which they charged me $1037.00 I finally told the lady that if I received another call she would hear from my attorney. So why are they allowed to own dentists & dental offices? I was told she was with a patient. The refund request must be submitted within 90 days after insert of final denture or hard reline. Even had a girl call for a quote with her still the same price. So they split my gum open again with stitches. MISSION: ? When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. This is the SECOND time we've had a problem with them. So nothing so that was a loss of $40 in gas and $40 in wages. she didn't want to discuss a bill i had received from you. Aspen Dental discontinued services with me. Drumlins Dental Arts Dentists Oral & Maxillofacial Surgery Website 23 YEARS IN BUSINESS (315) 446-6477 2217 E Colvin St Syracuse, NY 13210 33. Featured review. In the Account Module, double-click on the claim. The employee told me that she wasnt sure why the insurance didnt pay the claim. Wrong. The patient may have been lied to, in order to placate them in hopes the patient will just go away. Everything is new and digital. I was told my refund was never put in the system. I am very disappointed with this company and would never ever recommend them. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. Jennifer Ebanks. What is Ric Size? Updated November 28, 2017, Baseball, Statistical Truth, and the Return of History, A Baseball Fans HoF Ballot & Rationalization, Extended Play 2019-21: Primary Colors & Bonus Tracks. Please send me an invoice or ledger showing that I have a zero balance. Corporate chains like Aspen Dental count on dentists being fools, by not properly educating & treating their patients. Call us at (844) 296-0187. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. I am checking with you again because I have very little (if any) confidence in the Mt. The Aspen Dental network is committed to breaking down barriers to care. Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. I had multiple conditions that had ravaged my teeth. Cost to get your teeth cleaned? YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The employee continued to try to make a sell. ****** told me she would send the information to the office manager. I asked for a refund of the overpayment of 30 in office visits and 495 for the crown and was threatened that I would be charged ***** for the temp crown if I want a refund. hrowan@att.net. Called immediately and told by Lynette that she would contact corporate to resubmit this called my insurance to find out that this was NEVER filed with them to begin with. I have gone back several times for adjustments. However, attorneys for the patients, Brian Cohen and Jeffrey Norton, say in the lawsuit that Aspen Dental trains the dentists and sets production goals for them, accusing the company of illegally practicing medicine. It is their job to actually deceive their dues-paying constituents. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. They checked my insurance and said it was covered. really. I was told the office manager would call me back. To date they have been repaired three times where separate teeth have come out [this last time was while I was eating pasta]. I went to Aspen because the commercials make it look like a pleasant experience. The dentures never fit comfortably. to tighten the loose partial that occured while I was in the dentist's office! If you could look into the above matter re charges, I would appreciate it and your follow-up as well. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Still charged me more money for the quote. 4/13/23 I had an appointment at Aspen Dental for 830a. It just so happened that when I was cleaning the denture I saw the broken screw sticking on the denture. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. But after only 3 months of use the left screw broke. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. Final thoughts: For me, it has always been about becoming the best dentist I could be. This complaint was posted by a verified customer. 1 Crown was placed too small leaving a huge gap in my teeth Our goal has always been delivering the highest quality of care, They do a great job, My mom works with Dr. Berry in a women's board. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. The appt for the crown was made for Fri Sept 30, 2022 at 9:30a. Everything is new and digital. Bless you,, thank you. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Kool Smiles Performed "Unnecessary" Procedures on Children, DOJ Says, Dental Chain Violated New York Law, Settlement Says, Dental Chain May Be Booted From Medicaid Program, Following Carolyn Bryant Donham's Death, Revisit Emmett Till's Life, Murder and Legacy, Amid the Talibans Worsening Crackdown on Journalists, News in Afghanistan Is Forced to Adapt, Humanitarian Needs in Afghanistan Deepen as Taliban Continues Ban on Women Working for NGOs, UN, I Lost My Son A Deeper Look at the Chaos at Kabul Airport When U.S. I've had many, My four year old grandson had his procedure done today February 8, 2017 under general anesthesia. On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. Please be advised that I Stacy s Kitchen on 4/25/2023 called and cancelled my account with you. I am also going to pass on your concerns to the team, The dentist has to produce to satisfy all these people, otherwise it falls off the rails. At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. Customer Reviews are not used in the calculation of BBB Rating. Dora) for the replacement partial rec'd recently, which is the difference of $900.00. (Another crappy company) I went in to get work done, to get my smile back. When stupidity is allowed to run amok in dentistry, there are consequences all down the line. I do not trust this company at all to get the work finished as I am finding out that no only are they rude, condescending and threatening, but also the fact that they have overcharged me.