If you want to recover your account but don't know where to start, DoNotPay has you covered in 4 easy steps: Did the hacker try to steal any other accounts using the same password? Depop - Banned, defamed and denied funds that are mine. (I've tried emailing - didn't work, I've inputted a support request on their website but I haven't had an answer and I've tried changing the password). If you are caught using PayPal while underage, the consequences will depend on a few factors, such as whether or not you were aware that you were underage, and how often you had been transacting via PayPal without the appropriate age restrictions in place. Depop is an online shopping app for iOS and Android that allows its users to buy and sell clothing, accessories, and other items from one another. Don't submit an appeal request more than once. It is possible to get your suspended Depop account back, depending on why it was suspended in the first place. To get back online all you need to do is reset your password. Then the next day they suspended my account again because of a specific listing that didn't meet Depop's guidelines. This review was chosen algorithmically as the most valued customer feedback. They also provide a verified seller program for some sellers, which designates that every item from that seller has been authenticated by them. She is not alone - 14 other users have told BBC News that their Depop accounts have been hacked in recent months. We understand how frustrating and trouble it can be when you suddenly lose access to your account. Once your account is created, you can start browsing and buying items with ease. "While it's not a Depop-specific problem, I think [credential stuffing] is one we're going to see expand in the next five years.". By changing your password, the hacker won't be able to get back in. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. "I've used [Depop] for a long time but I'm reluctant to continue because it just doesn't feel safe anymore. They can then reverse recent charges and deny further purchases that the hacker tries to make on your account to keep your finances safe. When you get the email, make a new and creative password that the hacker can't . The admins can help you take care of any unauthorized activity or purchases that were made by the hacker before you got your account back. For some users, trust in the company has been dented. Contact your bank or credit card company and tell them your Depop account has been hacked. Report suspicious activity and contact Depops support team. In her spare time she writes plays for both stage and screen. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. First, they suspend my account out of nowhere, don't notify me whatsoever and do not provide me a reason for my suspension. Please read rules before posting. No, you should not give your Social Security Number (SSN) to Depop. Designer. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-155{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}In any case, if youre having trouble getting your suspended account back, you should contact the Depop Support team directly. If you: Following these simple rules will help prevent your account from being banned. Use the Depop Password Reset page to send yourself a new password reset email. I got that figured out and they gave me my account back but they reuploaded all my posts INCLUDING ALL MY OLD POSTS. If you are sure that you are inputting the correct login information and that your account has not been suspended by Depop, then you should start by checking the status of Depops service to make sure that the site is operating properly. Visit OneShop to learn more, or directly sign-up here to start your 7-day free trial. There, I can enter old password and connected back to my account. Privacy Policy. Hint: Try an acronym that is fun and easy to remember instead of a word or phrase. Having more than two accounts on depop is "illegal" in depop world and subject to suspension. You can be permanently suspended from the platform if you commit serious violations such as selling illegal items, committing fraud, and repeating a violation of the Terms of Service. Melanie Weir is a freelance author for Insider, mainly focusing on the Tech Reference section, but occasionally contributing to Lifestyle and Entertainment topics as well. "The fact that this has been going on for monthsis unacceptable. These rules may vary depending on your country of residence, but generally, they include not selling counterfeit or illegal items, ensuring all items are labeled accurately and not misleading customers, not engaging in spammy or deceptive practices, and being transparent about the products being sold. Depop suspensions can vary greatly in length, depending on the type of violation that was committed. DoNotPay can help you quickly appeal the suspension. Dont give up just yet. We can take direct action even while your support ticket is waiting in the queue. It typically takes Depop up to 48 hours to answer customer inquiries. I would like access to my account. Its important to remember that Depop may suspend or close any account which they believe has been set up fraudulently, or any account which has been found to be misused. View your case history and resolve those that are open. Therefore, it is recommended not to attempt to sell fake items on Depop. Depops Terms of Use state that you can only offer items that are genuine and accurately described, meaning that items on Depop must be authentic. If a buyer claims they are having difficulties making payments, let them know to contact you through the Depop messaging system never give out any personal information to a stranger. Im just worried as I spent a lot of money and this seller believes they deserve money from me for something theyve no intention clearly to ship. Share your photos and videos with others to prove the truth of your words. For example, if the underage user only opened the account in an attempt to engage in a one-time transaction, PayPal may decide to simply close the transaction and terminate the account. Yesterday I had a message pop up asking for my date of birth. Enter the information associated with your account, such as your username. 2. This content may be old or outdated. You can also read our User Agreement for more information on other holds and reserves we may place on your account. If the service is running normally, then you should try clearing your browsers cache and cookies. Good thing that there is a reliable automation service like OneShop that you can count on to help you save time and effort with its helpful features. She immediately used her brother's Depop account to comment on the offending post and contact the app. A ban is normally forever unless Depop messed up. "I thought I had just forgotten my password when I couldn't get back in, but a couple of days passed and I realised something wasn't right," says the Birmingham-based law student. "Weak passwords and the use of the same password across multiple accounts is the greatest source of account takeover, which is why we have initiated a campaign in the second half of 2020 to force some users to strengthen their passwords and to remind others of the importance of strong and unique passwords," says Depop's chief operating officer Dominic Rose. Don't start crying just yet! The firm confirmed that credential stuffing is a big part of the problem. There are two ways you can delete your account from here. Required fields are marked *. This article will share how you can steer clear of the violations that can get your Depop account suspended. We will send a demand letter on your behalf with a two-week deadline for the companys representatives to help you recover your account. When raising an issue, you can request tracking information or ask for a refund. Depop confirmed that it intends to implement multi-factor authentication in 2021. Additionally, all descriptions and photos of the items should be accurate and not misleading. The only time you should provide your SSN is if it is specifically requested by a company or government agency that is legally authorized to receive it, and Depop does not fall into this category. Okay thank you. Additionally, SSNs are not required to sign up or use the app. Note that when you do this, you must be ready to provide any evidence that the platform may ask you to support your case. When responding to messages, check to make sure its really from the buyer and not a scammer. Their communication has been good but they seem unwilling to make an exception for a good customer, I feel very unappreciated. Remember, having a good track record as a seller in the marketplace of your choice is essential. When you are suspended indefinitely, you will still be able to complete your transaction and request your remaining balance. First, they suspend my account out of nowhere, don't notify me whatsoever and do not provide me a reason for my suspension. I recently bought something off of depop through PayPal for a good bit of money. Attach any screenshots that may help prove the hack and/or your account ownership. Ive told them to send it to me but have reason to believe I wont get it. Depop - non payment Depop - Banned, defamed and denied funds that are mine. If a user doesn't use the same password on multiple services or has changed their passwords after being exposed in a data breach, this won't work. If Depop requires more information than they would require if you used a credit or debit card directly, it may be a red flag that the site isnt secure. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. If your account is suspended, you can continue to: Access your accounts by visiting Etsy.com using a web browser. Yes, you can have more than one Depop account. Its best to use caution when giving out personal information over the Internet. Video, The secret mine that hid the Nazis' stolen treasure. Here are some issues that you might need assistance with: If you need to free your hands from tasks or you just need some sound advice, sign up with DoNotPay today for quick and guaranteed solutions. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Additionally, users who are suspected of using fake or stolen payment information or engaging in fraudulent behavior may be permanently banned from using the platform. This is a common tactic used by people selling second-hand items online, to prove that the photos were not stolen from another listing. It was removed by the firm in a few hours and her password was reset. Most populous nation: Should India rejoice or panic? Depop is a trendy online marketplace where people can buy and sell clothing in a shared marketplace. if you opened a dispute for non receipt of item then the seller would probably have to give you a complete refund if they can't prove delivery of the item to you with a tracking number. However, there are several things you can do to expedite this timeline. Good luck! Everything you need to know before buying or selling on the handmade and vintage e-commerce platform for independent creators, What is Poshmark? It also automatically delists items across platforms once they get sold on another, so you can avoid selling a single item at once on multiple marketplaces. "Depop Scam So A opens up a depop shop to sell all of her old and unworn clothes one day, someone on twitter tweets at her, attempting to get her attention"
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