This means that it's best to avoid needing to cancel your travel booking as much as possible. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Thank you for choosing to sail with us!Best regardsJanineBrittany Ferries, Hello Jean,Thank you for your review - I'll be sure to forward your compliments on to the agent that assisted you (Sally).We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. This first experience is valuable, which can upper your feelings about our site.Hurry and dont miss out. You have exceeded the limit of sign in attempts. Did you reply requesting full refund. Brittany Ferries offers a range of ports and sailings to bring you closer to your destination, reducing driving time and allowing you to enjoy more of your holiday. Brittany Ferries to offer refunds and credit notes. Customers were entitled to a refund under EU regulation 1177/2010. Want a refund? Everything is applied with this discount.Come on and enjoy the discount in the whole site. Dear FrancesThank you for your feedback about our website and customer service, we appreciate it! The National Enforcement Bodies that enforce maritime Legislation, under which the EU 1177/2010 article is situated, have been notified about the policy Brittany Ferries are operating under, ie, the giving of vouchers and Please note our sailings are priced individually. Next time, we might use the Eurotunnel.. morecambe fc owners how to get a refund from direct ferries. We are obliged to continue to request that passengers fill this in before travel, so that the relevant Authorities have the information before the travel date.Furthermore, this is a request from the Home Office and not a Brittany Ferries travel requirement. I told them this was probably not legal per EU regulation and I would raise to ABTA if they did not provide a refund. Here are 8 tips for writing great reviews. standards have drifted downwards over the years. Save Money With our Brittany Ferries Coupons.It is easy to claim an amazing discount on selected styles at Brittany Ferries. Brittany ferries have changed their pricing policy this year to 3 different prices..Cheapest and you get no refunds and you pay full amount when booking also pay to amend. I am sorry to hear that you had trouble accessing the API log in online. Die Stornogebhren sich etwas hoch. Find the Chargeback Instantly product on DoNotPay. You have a right to enjoy free shipping when you order Brittany Ferries for the first time. Very efficient and helpful service from Jessica despite the fact that she had to overcome some technical issues with the booking. | Read 19,761-19,780 Reviews out of 22,508 I doubt this will go ahead. Refund Credit Notes - Guide for customers, Refund Credit Notes - Guide for licensed tour operators and travel agents. Wants to enjoy great savings?Using this discount code at the checkout to get a great discount on your fashion goodss from Brittany Ferries.Come on and enjoy the discount in the whole site. Our usual route to France is via Euro tunnel but seeing the traffic chaos on the weekend before Thanks Ruby for helping me to amend a small detail on my booking. Sign up to The Travel Magazine's FREE Newsletter and get the latest news, articles, guides, promotions and competitions. Customer service and communication is deplorable. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. No probs with customs either end. Want to know more about our cookies and how they improve you're experience? The value of the Refund Credit Note will also take account of any vouchers provided by airlines to the customer for travel that forms part of the package. WebCustomers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, Not sure what to think of our situation. 20% Your Purchase on Site.You'd better grab the deals fast, or else you will miss it. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. By Posted when did harry styles dad passed away In mckayla adkins house The cancellation fees are a bit high. Sometimes no reason given. Check out what 24,729 people have written so far, and share your own experience. However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. Dear 'SuzanneL44', Due to the COVID-19 pandemic our passenger services have been suspended until 15 May. Savings of up to My company calculates that it saves 200 Euros in fuel and tolls to use this landbridge ferry it chooses what route we must use.. We have always found the staff friendly and efficient and we have been accommodated without any problemsExcellent service and customer careDenis, Good afternoon,Thank you for your review - it is greatly appreciated. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Dear 'Caergeiliog', I am sorry to read that your sailing was affected by the suspension of our services. "The attached invoice contained the full amount of our refund. What a shame. Savings of up to 50% is waiting for you. If I could give no stars I would have. Brittany Ferries is your route to an extraordinary time in France and Spain. Markd Full Member Messages 1,019 May 5, 2020 #3 You will need your booking's reference number to sign in, or you can add a password to your account. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. JavaScript is disabled. Wait for 15 minutes then get through only to be immediately cut off !!! We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. Full payment for a ferry booking is required at least 60 days before the day of outward travel date. If payment is not received the booking will be cancelled which invalidates all related documents. Reservations made within 60 days of outward travel date must be paid in full at the time of booking. Terms and Conditions & Privacy Policy, If there is a P&O account linked to this email address, we'll send over a link to reset your password, Enter the email address associated with your account, and we will email you your booking reference, If there is a P&O account linked to this email address, we'll send over your booking reference. How to Claim a Brittany Ferries Refund Fast. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. What percentage of would-be tourists will resume taking overseas holidays, against the numbers who may decide not to trust government/medical opinion? Charmed! Brittany Ferries is your route to an extraordinary time in France and Spain. I'm pleased to read that you enjoy our Plymouth - Roscoff route, and we are looking forward to welcoming you on-board again when the services resume in Spring.Best regards,JamesBrittany Ferries. Department of Transport. site and will not be responded to individually. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A way to make more money. If your travel plans change at any point, getting a Brittany Ferries refund can be difficult or impossible. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 24 April 2020. This leaves us in the position to use this money for planning alternative holidays when the lock-down is lifted. Good afternoon,Thank you for your review complimenting our colleague Karen in the contact centre. Whilst it is mandatory for this to be submitted before travel, as you were advised, we can update this missing information at check in. The price difference was about 185 we are still waiting for it to be refunded. Although Brittany Ferries were initially insistent that the voucher was the only option they now have on their website an option on the Contact us page to request a Contact the company at existing.bookings@brittanyferries.com. Please accept our apologies regarding your delayed sailing due to bad weather and we are sorry to hear of your disappointment with our on board services on this occasion. If the arrival of the ferry is delayed or the crossing cancelled, compensation of between 25% and 50% of the ticket price will be awarded. We hardly used their restaurants any more. Reporting back as promised. They will answer your email as soon as possible. Much better to have a buffet style meal. You must check that all countries you will visit on the ship are covered. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Financial coverage will be up to 80 per night. I could also mention the cancellations of the crossings. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Cancellation: 100% cancellation fee; no refund: Cancellation > 48 hours before travel: Full refund, as travel credit (valid for booking for 12 months from date of cancellation) OR a refund to original payment card less fees. Thank you for your constructive feedback about electric cars.Best wishesLucyBrittany Ferries. The team were very efficient. No such luck. Highly recommended anyone traveling with pets to use Brittany Ferries, amazing team. :)We look forward to welcoming you on-board in the near future.Best regards,JamesBrittany Ferries. Find 50% saving Selected Trips to France with Brittany Ferries. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from Portsmouth to Caen overnight with Brittany Ferries and returning to the UK on July 1. And last but not least, you are often in for a very short night with a 5 am wake up if you want a breakfast. Phone Call 0330 159 Funds Transfer Status: Eligible: Book-Entry Securities Transfer Status: The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). Maybe APIs arent required anymore? Registered office: 1 London Bridge Street, SE1 9GF. Depending on your circumstances, you may find your travel insurers can help. Wants to enjoy great savings?Check out the great selection of goods with this Brittany Ferries discount code and enjoy a fabulous discount.Shop now and enjoy the offers. WebBrittany Ferries refund policy didnt hold water Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from read more, This is not a review of crossing. Ferries leave Britain at around 11 pm and always arrive at 7am ish in France and. - See 3,342 traveler reviews, 853 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Hello Derek, Many thanks for taking the time to leave your review.I am very pleased you had an enjoyable journey and enjoyed the ambience on board. Return travel must be completed before 31st December 2022. Email Contact the company at existing.bookings@brittanyferries.com. The VW California Club is run by Unique Forums Limited we are an independent enthusiast website and we are in no way related to any of the Volkswagen group of companies. Brittany Ferries: Bad customer service no cash refund - See 3,406 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Although this is generous, I would prefer the monies paid now for obviously reasons. If cancellation and curtailment cover for strikes (sometimes called delayed departure and abandonment cover) is included in your policy, and you booked your travel insurance before the date when a planned strike or industrial action was publicly announced, your travel insurance should cover your journey being delayed or cancelled by more than 24 hours. For traveling from Portsmouth to Le Havre by ferry, these Portsmouth and Le Havre maps will help you determine the driving route to and from the port. 2023 Trustpilot, Inc. All rights reserved. Second is pay 50% and get some other benefits but you only get a voucher refund.The most expensive is the flexi fare 25% deposit and amend up to 4 hours before Registered office: 1 London Bridge Street, SE1 9GF. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. Kind regardsLeah Brittany Ferries. When a cancellation happens in advance, all customers are pre-advised by text messages: this is why mobile phone numbers are always requested at the time of booking. PromoPro is ready to offer everyone Refund Code For Brittany Ferries plus valid Brittany Ferries Promo Code as much as we can. The car deck is very spacious and not cramped. Brittany Ferries has a very limited refund policy. Cancellations can be caused by adverse weather conditions and technical failures. We have been locked up in Wales for almost 2 Months (Van on sorn) and if its possible and SAFE to go we will..If it looks like its not going to be possible then I will just cancel and lose the Quarter Deposit.. Not Sure about Stena ticket as Its "Supposed" to be Fully flexible and refundable but going on what ive heard None of the previous rules apply any longer. WebYou are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed in arrival by at least: One hour for a journey of duration four hours Two hours for a journey of duration between four and eight hours Three hours for a journey of duration between eight and 24 hours As easy as it could be to book ferry crossings on Brittany Ferries and crossing times are so convenient for us as we have a holiday apartment in the Vendee region so great arriving at 8am and easy coming back on a mid afternoon crossing on the Plymouth to Roscoff route. Hello Mr Foster,Thank you very much for your review - it's much appreciated. You can share and help Brittany Ferries certification courses with your friends and save them with voucher codes through these products. Brittany Ferries: Cancelled crossings - NO REFUNDS! We spent time trying to find a route to Spain as the large motorhome incurs double payments on the toll roads in France. I guess Ill be going to my bank. Hello Clive,Thank you for your review - I'm sorry to hear that you were stuck in the queue for a considerable amount of time. Save Up to 50% Face Care Items + Extra 10% Off L'Occitane Promo Code. My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . If we did eventually decide to take the refund, the balance would be refunded at the present cancellation value, and without any further increase in the fee. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at poferries.com. First-class discount codes of Brittany Ferries will bring you a satisfying shopping experience when shopping at brittany-ferries.co.uk. This makes it a convenient way to take your car on holiday with you. Good afternoon,Thank you kindly for your review - we definitely agree with you there! Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Given the longish check in procedure it would be useful to have fast charging available for electric cars in the queuing process. Payment: With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. We have helped over 300,000 people with their problems. Jon W. Dear CustomerThank you for leaving your review.I am sorry that you are having difficulty trying to get through to us, our contact centre number is 0330 159 7000 if you still need assistance.Kind regardsKirstieBrittany Ferries, Ferry to Santander from Plymouth. Want to speak to their customer services? They were then surprised to get an email last month saying that Brittany Ferries was looking forward to welcoming them on board the return trip. Potty they have no competition,will look for alternatives in the future! Have just heard from Brittany Ferries via Trustpilot that they are sorry that I have not had a good experience and should e mail their customer services for their assistance!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The VW California Club is the worlds largest resource for all owners and enthusiasts of VW California campervans. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Date of travel must be amended before original travel dates occur. If so it would be helpful if clarification could be posted on BFerries website.Hopefully Trustpilot will come to the rescue!Tom Leech, Dear Tom, Thank you for taking the time to write a review. This review is in regards to the customer services for booking the trip, changes needed to make for the trip and the amazing support regarding traveling with pets and help with the documents. Brittany Ferries: Refund Refund Refund - See 1,177 traveler reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Staff on board nice and polite. The recent industrial action by French crew at Brittany Ferries left the entire fleet unoperational and caused havoc for travellers and companies that rely on shipping their goods between England, France and Spain. Forget it, their response is that " we'll send you a voucher". KennethM L - Learner Plates On KennethM DoNotPay can help you avoid unwanted charges altogether with its virtual credit card product. Our crossing was cancelled, without any warning sent to us. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Im not sure if you would say we are in a good or bad position. Here's what Brittany Ferries customers should know about refunds. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Brittany Ferries issued us with credit notes. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. Thank you for your reply hear with in 4 hours. Seems like Brittany ferries are edging towards a P&O (for those who remember their Portsmouth operation) level of service but not at a reduced price. Exploring Venetian Waterways by Boat and Bicycle, Venice, Beware UK passport renewal and holiday scams, Accommodation Review: Bude Coastal Resort, Cornwall, Travel Guide: El Salvador, Central America. Any comments made on this website are the views of the respective poster, and in no way represent the views of the VW California Club Administration or VAG. Therefore, you can enter discount codes in the "discount" box in the lower-left corner of Brittany Ferries when making a payment. Sit back and relax while we do the work. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Terry Aliffe said: We learned of the ferry strike on an expat forum, before receiving a text from Brittany ferries. VERY POOR/ NON EXISTENT CUSTOMER SERVICEKEPT ON HOLD FOR OVER 45 MINUTES BEFORE GIVING UPEMAILS ARE NOT ANSWEREDIF I COULD GIVE ZERO STARS I WOULDUpdate -You responded very quickly to this review but I have been waiting nearly 4 weeks for an email response. No other crossings could accommodate the size of our vehicle, although the Poole-Cherbourg route initially took the booking but we subsequently read in the small print that it would not be allowed on board! 10 days ago I decided to email to During recent bad weather, we therefore suspended this service and re-routed passengers onto our Portsmouth-Caen service. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. query quickly dealt with and new documents sent instantly. 3 Nights just from 2 on Selected France Hotel Bookings at Brittany Ferries. Take your cash with you. Changes to your Terms & Conditions From The first discount of the nice items of Brittany Ferries in the premium online stores is especially suitable for newbies who have not yet happily shopped in online stores of Brittany Ferries. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. Enter the discount code & get discounts.So have a browse today and save a big amount of money. We have had some issues with the API information being submitted and we are aware of this - so you do not need to worry or do anything further.I hope this clarifies the matter but if we can be of further assistance, please let us know. not very good. I'll be sure to pass your thanks on.We're looking forward to welcoming you on-board in future.Kind regards,JamesBrittany Ferries, We have due to the current situation, had to change our ferry several times. We know that the wildcat strikes arent Brittany Ferries fault but we did feel let down.. It goes against our guidelines to offer incentives for reviews. Brittany Ferries: No refund for cancelled bookings and washed their hands of customers at the worst possible time. Sign final reduction the Newsletter for Promotional Discounts and Special Offers. If the arrival of the ferry is delayed or the crossing cancelled, compensation of between 25% and 50% of the ticket price will be awarded. We were worried that the alternative crossings would be full of delayed lorries. The new Brittany Ferries coupon has been verified, check it out now! All Discounts Live And Tested.Get great opportunity to have discount on Brittany Ferries.Buy more and get savings. Here are 8 tips for writing great reviews. It was presumably cancelled due to low numbers / cost ineffectiveness, not any legal issues.After waiting ~1h to get through on customer support via the phone we were told we could only receive a refund via voucher. Uk side perfect. However, be sure to read the small print if your travel insurance policy isnt a new one you may need to upgrade it. Take your cash with you. Shame you don't have similar prompt resources else where. Very happy. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Recommended experiences in and around Portsmouth. WebRefund Request This form is to request a refund from National Sports ID. Many passengers were travelling without adequate insurance to cover the inconvenience and associated costs of cancellation caused by strike action. Very clever. All affected bookings were automatically cancelled and offered a refund credit note. I am sorry to hear of your dissatisfaction, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible and we do appreciate your patience and understanding.We hope that despite your disappointment you are looking forward to your crossing. Yes. If only there was competition on the routes out of Portsmouth again. Monitor weather reports before your crossing. This is good value, as taking the refund then renewing later would almost certainly result in a Thank you, Good afternoon,Thank you so much for your review & compliments with regards to my colleague Emma assisting you with your booking. BF are currently offering to rebook later in 2020 or a refund credit note for cancelled holidays till 15/6 and not a full refund as they should under ABTA rules. Now it is a labour to be endured. The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. Find new Brittany Ferries discount codes at PromoPro.Brittany Ferries is here to offering every customer the great savings, Shop now and receive huge promotion on top brands.Grab it now. Financial coverage will be up to 80 per night. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Tried phoning customer services but a message simply says "no longer in operation - you have not been charged". I'm delighted to hear of your compliments, and I'll be sure to forward this message on to our contact centre team.We hope you have a great weekend, and we look forward to welcoming you on-board in future.Best regards,JamesBrittany Ferries, Difficult to book on line due to bank difficulties called to query what was going on booked via phone straight away by a very helpful call handler, Good afternoon,Thank you for your review - I'm sorry to read that you had problems with payments online, however I'm pleased to read that my colleague Sally was able to assist you with this and confirmed your booking.We're looking forward to welcoming you on-board in the near future.Kind regards,JamesBrittany Ferries. No significant complaints in the past. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. We,ve tried to contact them for clarity on our return, unanswered phone messages, no email responses, all in all they're useless and as for their customer services, totally out of their depths! For a ferry booking, there will be no ATOL protection but there may be ABTA The process was hassle free. It is a tool so that people have to upgrade. On Santona we loved the lounge worth every penny. Brittany Ferries: Cancelled crossings - NO REFUNDS! Find new Brittany Ferries discount codes at PromoPro.Receive a free gift from Brittany Ferries. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. A link is given via booking reference and surname. Difficult to get the cabin that you want these days. Disclosure Policy: Promopro.co.uk uses affiliate programs for monetization. I wrote a review a couple of days ago and received a reply from Brittany Ferries saying that they were 'sorry I was unable to book seats'. What they managed to omit was that there are no seats available on any of their Ports-Le Havre night sailings whether high season or low season. That was an unnecessary deception. We have just had a voucher (valid 2 years) for a cancelled foot passenger crossing but only for the outward journey, not the return 3 days later! Please enter the 6-digit voucher number on step 5 (entitled 'Check your details') of the booking process. 0 0 Share More L Laetitia Graves of Montpellier, FR Apr 14, 2022 5:11 am EDT Verified customer I hope that you enjoy your upcoming trip with us!Best regardsJanineBrittany Ferries, Hello Roy,Thank you kindly for your review - a great company is built with great customers! The distance from London to Portsmouth may be covered in under two hours by car. According to Aviva (who have stopped selling new policies) it seems you can renew with the existing cover, so Ill be renewing our policy in August to protect against cancellation of flights we have booked for October which may be cancelled after August. Redeem your voucher on your next ferry booking Book Now Terms and Conditions P&O Ferries will waive the cost of our amendment fee to all applicable ticket types however customers will need to pay any difference in sailing price. You can find more details about how we use your data in our, Don't miss out, sign up now to make sure you receive our latest offers, At least one special character (with the exception of #, &, + and spaces). These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change.
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