Here's the version we use. The only advice I have is to just get on and do it. "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. Page 2 of 12 . Please do not send correspondence relating to patients, requests for patient information or recruitment and placement requests to this website email address. Here are two examples to inspire you. But there was only me doing this and there was no real capacity for anyone else to help out, and to add to this the wheels of change can sometimes turn very slowly. "Discussions were had locally and the competing pressures of running a 24/7 service would naturally provide obstacles and barriers to getting anything done in a timeframe that would complement the idea that was in my head about how this should work. An excellent opportunity has arisen for a Programme Management Office (PMO) Benefits Manager to join our successful and established Programme Management Office based within the IM&T Directorate of Newcastle upon Tyne Hospitals Trust. "At a similar time I discovered the concept of Safety-II and the shifted view that when understanding safety and incidents we traditionally only look at things that go wrong, and ignore the instances of things going well and the fact that the thing that has gone wrong has almost always gone right numerous times before. Feel free to get in contact, my email isBen.watson1@nhs.scotor message me on Twitter @BenJWatson86, Note: The term GREATix was coined by Dr David Sinton, after working with Adrian Plunkett who set upthe Learning from Excellence Movement, You need to be a member in order to leave a comment. 30 Sep 2022 20:41:13 While safety precautions have been agreed to ensure staff can provide "life-and-limb services", staffing levels in wards and departments will be much lower than usual and the public has been asked to only attend A&E in a life-threatening emergency. Some of these are outlined below: In May 2017, we launched the Event in the Tent our biggest ever internal engagement event for staff and volunteers of the hospital, providing them with a platform for sharing ideas and building up relationships from across the Trust. endobj Greatix is our employee recognition scheme. #TeamMKUH - Milton Keynes University Hospital Newcastle Hospitals become first in the UK to use climate-friendly gas and air during labour Newcastle mum, Kaja Gersinska, is the first person in the UK to . In healthcare we often focus on errors in an effort to learn from our mistakes and avoid further harm. It contains three important pieces of information: who did something excellent; what did they do that was excellent; why was it excellent Even if we know that the purpose of a Datix is to improve a system that isn't working, it's still seen as a negative thing to be Datix'd. So, let's turn the table on Datix and start letting people know when they are awesome. The form itself is already open to anyone and it can be used butwerecurrently only actively promoting this for Scottish Ambulance Service staff. Thank you for the opportunity for us toshowcasethis piece of work and if anyone would like more information on setting upGREATix,Immore than happy to share what we have done and provide more information on how we have gone about it. More info available on @ sas pic.twitter.com/aMc74uZFw9, Copyright, At Milton Keynes University Hospital, we are committed to supporting the development of our staff and allowing them to be the driving force behind everything that we do. We recently started our migration to Microsoft 365 which gave us more functionality to make things a bit easier. Close Menu. It is aimed to be 'for staff, by staff' to encourage peer-to-peer recognition. Tests and quizzes. Site map, North Middlesex University Hospital The minor injuries unit at the RVI will be closed during the industrial action, and health bosses have asked people with minor injuries or illness to speak to their GP, pharmacist or use the NHS 111 service. Back to top of page Itsaimed at recognising what is meaningful for you rather than what is seen as expected praise. Page 12 of 12 Find Out More Posters will appearing across the service in the next week or two. offer a place to come together, share experiences and facilitate learning and development. Long may it continue pic.twitter.com/IzQ1QxN8pp, I submitted an IR2 report but couldnt find the persons name so I put it under their team. We have now run this event twice and it has become a real highlight in the staff calendar, where new initiatives are developed and our ways of working are challenged so that we continue to provide an excellent level of service for our patients. Ref No: * UI: * Can we publish the GREATix that was submitted about you? Please get in touch if you have any questions or comments. The accident happened at the junction between John Dobson Street and New Bridge Street West just after . It is our hope that others can follow our example and develop their own or utilise our system. %PDF-1.7 "There was a plan in my head of how this would happen and what would be required, I would need artwork to present it properly and an IT platform for it to operate on, and then there would be the awareness and publicity for it to take off. while keeping it as simple as possible for staff to use. 2023. Sign up for a new account in our community. We are looking for a committed, energetic and resilient . Crewe Road South, Methods In February 2016 after becoming aware of the Birmingham Children's Hospital's "Learning from Excellence" initiative we set up an online GREATix reporting tool at Leicester Royal Infirmary. There were reports praising clinical practice, compassion, care, going above and beyond, for support and even for us the management team! We are averaging around 10 forms per week with an increase in submissions as staff show appreciation for each other during the challenging COVID times. The link address is: It made me sad. GREATix is a method of providing positive feedback about your colleagues for the things that mean something to you. <> Read more about our cookies, data and privacy. Depending on how this goes over the next few months we are planningon expandingit further. "On secondment to another area I used the same simple steps and introduced the concept of GREATix to a colleague who embedded it locally, the exec team were presented with the concept during accountability meetings and so the spread begins .. Let someone know about something they did that you appreciated, when a team worked particularly well, or when a pathway worked well by submitting a GREATix and if your Trust doesnt have a positive learning system then start one. Some of these conversations may show excellent practice that can be focused on and developed further as quality improvement projects. With a little kick start from trusted allies, we started to recognise others work and soon the concept took off. This group is responsible for developing strategy for and monitoring compliance with policy. Email this page The process of submitting GREATix would see a report get submitted by staff scanning a QR code on their phone which was very quick and easy with just a couple of quick steps. This site has been setup by Dr Mel Poole, a Consultant Anaesthetist, to make running GREAT-ix initiatives as easy as possible. This coincided with the development of our organisational wellbeing strategy and we were looking to deliver it as part of our peer support and learning from events programmes. I would receive the notifications via email from Microsoft Forms, inform the recipient using the reporters verbatim text, and send them a letter which would also be kept as a record on their file for future performance reviews etc. At the momentwerein theinitialphase, which is for ambulance staff. . Then it wasaboutthe communication process. Listen to our latestpodcaststo find out What You Need To Know Members of the Royal College of Nursing (RCN) have joined the latest wave of industrial action. Find out more about the origins of the initiative by watching his video. Initially, it was launched in line with our new intranet site and was mentioned in our Chief Executives weekly bulletin to help to increase awareness while we were getting posters printed forthe stations and offices. In healthcare we often focus our learning on what has gone wrong what happens when we focus our learning on what has gone well? This world of incident reporting offers the user a warped view on how we operate. Standing Way, Eaglestone, Milton Keynes, MK6 5LD. Our research % He iscurrently responsible for supporting operational services in the West of Scotland, to see how they can improve patient care, existing processes and develop new ways of working that benefit both staff and patients. This site uses cookies to give you the best experience. An incident you have attended where a colleague hasgoneover and above for a patient, or something as simple as a colleague who takes the time to ask you ifyoureok after a tough job. Thanks to the partnership between Newcastle Hospitals and Newcastle University, one of the trials has helped shape a new method of sarcoma surgery, which uses a harmless green dye called ICG (indocyanine green) to illuminate the tumour under a special infrared camera. GREAT-ix As an improvement team we regularly review theGREATixthat aresubmitted. Its about to become part of our mandatory training to help with our understanding of how to provide safer care to patients https://t.co/8dVPtUF67B, Our first GREATix- hopefully more to come. Edited 6 January, 2021 by PatientSafetyLearning Team. Hotels near Stadtpfarrkirche Maria Himmelfahrt, Hotels near (MUC) Franz Josef Strauss Airport. Menu Asitsa concept, it can be as easy or as complicated as you want to make it. Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. Trust electronic stationery. Good clinicians and managers recognise the situation and mediate directly with staff, 'behind the Datix wall'. Even if we know that the purpose of a Datix is to improve a system that isn't working, it's still seen as a negative thing to be Datix'd. The #TeamMKUH brand was a result of a staff idea at the Event in the Tent. Tangimus | Geisenfeld - Facebook I also think itis important that this is a peer-led system where the feedback is not led by hierarchy. The bank holiday pharmacy opening times webpage will show which pharmacies are available and local NHS websites and social media channels will also have details of all opening hours over the holidays. It shows real promise as an improvement tool. improve the staff experience on specific issues relating to each network. Realising that there is a big gap, and with it an opportunity, I made several Run-ups at trying to implement some of this work, but as is the case with so many projects, it was overwhelmed by competing pressures and demand and although there was an appetite for it, this was inevitably satisfied with other more pressing fare. Wellness, Massagen, Meditation, Reiki und alles rund um die Gesundheit erfahren! it can be as easy or as complicated as you want to make it. If you have 25 detailed questions people are less inclined to complete it. Registered address: Patient Safety Learning, China Works, SB203, 100 Black Prince Road, Vauxhall, London, SE1 7SJ Email address: support@pslhub.org, GREATix: Improving culture, wellbeing and patient safety through positive feedback. To tackle that, wehavemade wipe down stickers with a QR code on to go on the sun visors of all the vehicles and for computers in our control rooms. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make their colleagues feel valued and appreciated. I thinkitsabout keeping the form simple. In a coincidental turn of events, there was also a request from staff that more emphasis is placed on feedback and praise for a job well done. This is the version of our website addressed to speakers of English in the United States. His kindness has earned him numerous Greatix reports backed up by phone calls & letters from grateful patients & visitors - a true unsung hero. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved onewith excellent care. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make their colleagues feel valued and appreciated. No news is good news! Microsoft forms. I would seek out new concepts and look at how I could embed them into what I was doing, my friends words and ethos resonating throughout, as she was never one to give up or shy away from something she believed in. (PDF) EXCELLENCE REPORTING (GREATIX): CREATING A - ResearchGate Some local community pharmacies will be open over the holidays and they can help you if your medication is in stock. GREATix Received Confirmation. Introducing something likeGREATixprovides a method for saying thank you that will help to tackle some of that, and hopefully put a positive light on the hundreds of things that go well rather than the small number thatdont. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff awards are our annual way of recognising and celebrating staff achievements from across the Trust. Excellence Reporting (Greatix): Creating a Different Paradigm in One of the largest NHS trusts in the UK, providing healthcare to communities across the North East of England and beyond Find out more about our Trust Our hospitals Our teaching hospitals provide research led acute, specialist and local community services to patients from Newcastle, the wider north east, the UK and internationally. Our form is 8 questions, most of which are things like name, station, do you want to remain anonymous etc. July -September 2020 This newsletter is produced for the Newcastle Upon Tyne Hospitals by the Hospital Transfusion Team (HTT). Barts Health NHS Trust. You could have it online, as we have done, but could have a box on the station with a sheet of paper that people could post. Our services Our services Acute Medicine and Clinical Infection Active Hospitals Breast care Cancer, Oncology and Chemotherapy Cancer Psychology Cardiology Chaplaincy and spiritual care Children's Services Colorectal Dementia Dental services Diabetes and Endocrinology Elderly Care Endoscopy Emergency Care Frailty Gastroenterology General medicine more, There aren't enough food, service, value or atmosphere ratings for, Reservations, Outdoor Seating, Serves Alcohol, Wine and Beer, Accepts Visa, Table Service. It was set up by Roy Lilly in 2015 to be a repository of inspirational ideas, The Academy is the place to share ideas about doing it right, boast about the good stuff and if you have a problem, the place to search for an answer.. Now $108 (Was $116) on Tripadvisor: KH Hotel, Geisenfeld. Click here if you would like to find out more about the staff awards, how you can nominate and who our winners were last year. -led system where the feedback is not led by hierarchy. This included identifying which patients can safely go home, combining wards and postponing much of our elective work to try and reduce bed occupancy as we headed into the weekend so we could prioritise our efforts on urgent and emergency care and looking after patients on our wards. An incident you have attended where a colleague has gone over and above for a patient, or something as simple as a colleague who takes the time to ask you if you're ok . "Enter COVID19 and an unprecedented period in healthcare that would see pressures placed on staff that were unimaginable before. Reports would come in for a range of incidents and near misses and would require investigation or would be filed for recording purposes. This is to make it accessible as possible, particularly while that good deed/act is still fresh in the persons mind. Contact Us The system is accessible from a Trust computer or from any mobile device via their Trust login (thanks to great work by the Trust IT Team). A woman has died after she was hit by a bus as she crossed a road in the centre of Newcastle. * Yes - and you can publish my name. Like most ambulance services, our crews are under a lot of pressure and can goextended periodsout of station. The staff member/s nominated for theGREATixreceive an e-certificate, but we also theme the submissions. Michael Foster - Datix System Lead - The Newcastle Upon Tyne Hospitals Both services will refer you for further treatment should you need it. NHS Horizons 2021. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved one with excellent care . 4 0 obj G123(P) Greatix: the first year experience of an excellence reporting Ultimately we want to use the completion of a #GREATix to share great practice. This could be for anything. Kirchplatz 4, 85290 Geisenfeld, Bavaria Germany. Newcastle Hospitals advises people should only call 999 or go to an Emergency Department if you or someone else has a life-threatening emergency, such as: signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest, signs of a stroke - face dropping on one side, cannot hold both arms up, difficulty speaking, sudden confusion (delirium) - cannot be sure of own name or age, suicide attempt - by taking something or self-harming, severe difficulty breathing - not being able to get words out, choking or gaspingchoking on liquids or solids right now, heavy bleeding - spraying, pouring or enough to make a puddle, severe injuries - after a serious accident or assault, seizure (fit) - shaking or jerking because of a fit, or unconscious (cannot be woken up)sudden, rapid swelling of the lips, mouth, throat or tongue. The first is from Dr Nicky Calthorpe, consultant anaesthetist and patient safety lead describing the approach we use at my clinical home The Dudley Group of Hospitals NHS Foundation Trust and the second from my #ProjectA colleague Dan Ralevic, Leading Operations Manager, East of England Ambulance Service. Kath Evans year we received over 2000 Greatix entries showing the good work our staff do. If you do need medical care and it's not life threatening, contact NHS 111 online or your nearest pharmacy. Ambulnz Community Partners' Post - LinkedIn Pferde beim decken mit einer menschlichen frau Mainz Kirchberg (Hunsruck) (Rheinland-Pfalz). https://www.stgeorges.nhs.uk/submit-a-greatix/, 2023 Lauriston Building, Princess Alexandra Eye Pavillion and Chalmers Centre, Becoming a Trainer & Ongoing CPD/Appraisal, International Medical Graduates Information. Received - GREAT-ix At the sametime,I put up a. I thinkthatsthe brilliant thing aboutGREATix. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. This was in March 2020. Sarah Beadnell - Service Improvement Support Officer - The Newcastle Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. endobj It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. In this interview, Ben explainswhy theyve started collecting positive feedback through a peer-to-peer system called GREATix. Capturing positive feedback from peersisntnew andImcertainly not the brains behindGREATix, which came from the concept of Learning from Excellence. #TeamMKUH represents all staff across our hospital and is our way of demonstrating our commitment and dedication to the individuals that make up our organisation. The walkout involves nursing staff working in emergency departments, intensive care units, cancer care and other services that were previously exempt. We are looking at providing posters and stickers to theA&E departments, some of the bigger Minor Injury Units, Community First Responder Schemes, partnering universities etc. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. Itsbeen a tough year for public services anditsunderstandable that people working across these services are feelingadditionalstress and pressure to deliver excellent standards. We would like to join a growing movement aiming to redress the balance and thereby improve care, morale and resilience. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. Our 1st winner is Andrew Peattie who takes his day-to-day duties to another level, before his shift even begins. Divisions within the Trust are able to request access to information on submissions within their areas and are encouraged to present these in parallel to incident reporting at their M and M or Governance meetings to share positive learning. When theres so much going on, I know I need to become more intentional in my cheering on of others as it pays so many dividends Thank you for the opportunity for us toshowcasethis piece of work and if anyone would like more information on setting upGREATix,Immore than happy to share what we have, about it. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. St George's Hospital Yammer site. The Trust patient safety lead and the patient safety champions receive notification of all the submitted forms and look through them for areas to share learning with Appreciative inquiry conversations. Sarcoma surgery requires the removal of a margin of healthy tissue around the . Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett . Award given as part of a team of dental nurses, working within a new environment, new team,. Based at the University Hospitals of Leicester, we serve the educational needs of healthcare practitioners in Acute & Emergency Medicine across the East Midlands, UK. Does this restaurant offer table service? Where we have had specific workforce issues and concerns, we successfully applied for safety critical mitigations which were agreed in areas including emergency and critical care, the Great North Childrens Hospital and our trust-wide transplant and retrieval service. Members of the Royal College of Nursing (RCN) have joined the latest wave of industrial action, which started at 8pm on Sunday 30 April and will finish at midnight on Monday 1 May. In 2017, following significant national research, we launched GREATix a chance to share some great work that an individual or team has done to look at how we can learn from the positives and share best practice. This year we received over 2000 Greatix entries showing the . Members of the Royal College of Nursing (RCN) have joined the . NHS Lothian GREATix Clinical Skills & Assessment Centre, <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> See 86 traveler reviews, 15 candid photos, and great deals for KH Hotel, ranked #1 of 1 hotel in Geisenfeld and rated 4 of 5 at Tripadvisor. PDF QUALITY ACCOUNT EASY READ - Newcastle Hospitals NHS Foundation Trust Milton Keynes University Hospital. This browser is not actively supported anymore. The form itself is already open to anyone and it can be used. The Dudley Group of Hospitals NHS Foundation Trust, There is a bespoke IT system which is very easy to use. Submit a GREATix, (not just) a DATIX - Fab NHS Stuff We use this information to improve our site. 2 0 obj At the momentwerein theinitialphase, which is for ambulance staff. Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. stream 3 0 obj Greatix is a system that gives staff the chance to recognise and learn when good things happen. We all know how to provide feedback when things go wrong: Datix it! LfE began with a pilot project in Birmingham Childrens Hospitals Paediatric Intensive Care department (PICU) as a system for all staff to voluntarily report episodes of excellent practice. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. Excellence is perceived differently for everyone but all your opinions count. Areas of potential development are then supported by the LFE QI team. Introducing something likeGREATixprovides a method for saying thank you that will help to tackle some of that, and hopefully put a positive light on the hundreds of things that go well rather than the small number thatdont. Get quick answers from Restaurant Maximilian's staff and past visitors. The real benefits on moral and culture still have yet to be realised. We have recently been sent over some fantastic feedback from the Greatix Team at The Newcastle upon Tyne Hospitals NHS Foundation Trust, who reported that a GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make colleagues feel valued and appreciated. sH1gwv&a_L#5'vXS6CoizB9bV1eceVsra\(mkFt~N7EA"Z1&UwG%nNOnB3+AY These send information about how our site is used to services called Google Analytics. 2023 Patient Safety Learning.