We pay respect to Elders past and present. new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], 0000001573 00000 n Each day our staff read more than 40,000 meters at 25,000 homes and businesses across South East Queensland. Please use an Incognito or Private window if you are worried about these. IsaCloncurry network, Weipa and Ergon Energys remote communities). Australian Energy Market Commission makes rules for energy markets, including metering rules, Australian Energy Regulator polices the system and checks rules are being followed, Australian Energy Market Operator works with industry to manage the power system; develops procedures and guidelines for metering, and registers metering coordinators and providers. QLD Electrical . You also have the option to opt-out of these cookies. Find out how. You may wish to shift the position of your meter box due to a renovation, or, your existing box may be damaged or rusting away. at least 10 days after the first notice, and no less than 15 business days before the proposed date to replace the meter. endstream endobj startxref An IP23 metering enclosure designed for single and multi-phase installations and suitable for domestic and light metering applications in Queensland. Your retailer is allowed to disconnect your electricity if: You must also provide safe access to your premises if your retailer needs to test, maintain, inspect or alter the meter or check its accuracy. An upgrade your switchboard is essential for safety & to ensure it meets current Australian Standards. They also generally bulk buy electricity from an electricity retailer and onsell the electricity to the occupants. 1300 ENCLOSURES (1300 362 567)enquiries@brenclosures.com.au, 51 Stradbroke Street, Heathwood QLD 4110 Keep dogs safely secured during the day or place them in a different area to where the meter box is located. By clicking Accept, you consent to the use of ALL the cookies. ibL6nx?Yw5Y=8M7Y3$U\~=xL|3^$Q,CQ$qq';^p+`1 If they cant, you may want to shop around to see if other retailers will do it. Heathwood, QLD 4110, Australia. Tell them what the problem is, andhow you want it fixed. margin: 3px 3px 3px 3px; B)%XK_!Ye~^vQx3>-N5ZwEQPc+:o]J]:QH You may wish to shift the position of your meter box due to a renovation, or, your existing box may be damaged or rusting away. The Research & Analysis team delivers growth to the business in a variety of ways. If it isnt resolved, you can contact your localenergy ombudsman who helps fix problems between customers and retailers. If you are planning Solar Power the closer it is to the panels the . n"fyuAf[vz}:L3h0vjB)ta=T5MFKV3!YyeQ.\A?|1a/9 yQQ1KR8N:@Q.LCmGwP72juW*QW_8"DyP3(\gjQ8qCZA{xGW*-EETOzk~h+,I`=p 3 , of an electricity entity means the electrical equipment, and electric line associated equipment, controlled or operated by the entity to generate, transform, transmit or supply electricity. If you dont want an advanced meter, you can opt out. A range of metal meter boxes and accessories designed for Queensland Supply Authorities. cursor: pointer; E: salessa@brenclosures.com.au, T: 07 3714 1111 -webkit-box-shadow: 0 0 8px #004e96, 0 0 8px #004e96; position: relative; %PDF-1.7 % You can easily reset a circuit breaker after reducing the load. For residential and most small business customers, the faulty meter must be replaced within 15 business days of the problem being identified. Once your read is getting close (within 3 business days) you can find out the actual date via Ergon Energy Network's website. Energy is essential to the operation of modern Australian society and access to energy for all Australians enables participation in our modern economy. minimum height of 6 feet, 6 inches. Accumulation metering is the old standard electricity metering system in Queensland. The same limits apply to things like mobile and cordless phones, WiFi routers and baby monitors. It Stuck out like a Ruckman at a Jockey Convention. "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 All rights reserved. Queensland Electricity Metering Manual (QEMM) (PDF File, 7.0 MB) 12 Aug 2020. Supplied with Meter Isolation Solid Link holder, Neutral and Earth Bar Grid Assembly. This is when consumers are paid to use less energy by switching off appliances or drawing power from their solar panels or battery storage instead of the grid. 0000002137 00000 n Australian Business Licence and Information Service (ABLIS), Service industries and providers, and professional and financial services, Environmental codes of practice for industry, Advice for businesses affected by a COVID-19 case, Laws, codes and standards for the building industry, Sustainable housing laws for the building industry, Energy equivalence building standards (star ratings), Covenants and body corporate by-laws for sustainability, Sustainable buildings and housing guidelines, Queensland Development Code 4.1Sustainable buildings, Access eTenders (building and construction), Use our vehicle registration duty calculator, Find safety alerts, bulletins and notices, each individual unit in a multi-unit residential building. Read how this new digital metering technology will give you more control to manage your electricity usage. Modern switchboards do not have fuses they have automatic trip circuit breakers and safety switches. 2043 0 obj <> endobj If a circuit is overloaded, by plugging in too many appliances, the circuit breaker will automatically turn off. In unique situations where these requirements cannot be met, your service representative will discuss options with you. Probably the best site is next to the front door if you can find a space. Keep a record - such as the date of contact, who you spoke to and what was discussed. width: 16.6666667%; /* Fallback */ E: salesvic@brenclosures.com.au, Cnr Hidden Valley & Beaton Roads, Berrimah NT 0828 We also use third-party cookies that help us analyze and understand how you use this website. . E: salesnsw@brenclosures.com.au, 50-52 Sunmore Close, Heatherton VIC 3202 xref This can assist you in making more informed decisions about products and services, including: A transition is underway to make digital meters the standard meter used for all electricity customers. Electrical Planning Living Rooms / Rumpus Room. Accumulation metering is the old standard electricity metering system in Queensland. If the meter installation requires interrupting the supply of another customer, we'll . wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 Each occupant usually has a sub-meter installed to measure their electricity use. These are now the standard electricity metering system. We pay respect to Elders past and present. This page will help to understand your responsibilities, from informing us of dogs on the premises to using an Energex Lock on your property and how to submit a self meter read. The local distribution network business is usually responsible for doing the connection work and informing the retailer when it is finished. -webkit-box-shadow: 0 1px 3px #c3c3c3; 0000052311 00000 n An IP23 enclosure suitable for domestic and light commercial metering installations providing safety, quality and performance. width: -webkit-calc(100% / 5); Galvanised steel meterbox. -webkit-transition: box-shadow 0.2s ease-in-out; The digital meters do not store personal customer data and are not connected to the internet. Jims Electrical can assist in the moving of your meter box, and any associated wiring changes which may be required. Home; About. .cbp-rfgrid li a img { For more information, call 13QGOV (13 74 68). 0000003476 00000 n You must give your retailer or their contractor safe access to your premises to install a new or replacement meter. It requires a very small amount of earth fault current to operate. A range of IECEx certified lighting products for hazardous area locations including fluorescents, well glass lights, floodlights and LED lights. The first Australian House I built and I completely forgot about the meter box until I saw it in place, in the middle of a blank wall facing the front of the property. j=d.createElement(s),dl=l!='dataLayer'? . Necessary cookies are absolutely essential for the website to function properly. If turning off the power will impact other properties, your retailer may need more time to make sure neighbours get appropriate notification. When you're ready, just click "Start Survey". when you make billing enquiries or transfer your accounts when moving premise). If you want it at the side of the house think about where your fences are going to be, you don't want it behind a fence. c. In a room within the building, approved by CRA-ES, for the location of electric meters, and with access only by a door opening to the outside of the building. Theability to opt out of getting an advanced meter only applies when your retailer is rolling out advanced meters as part of a new deployment. })(window,document,'script','dataLayer','GTM-PGL9MZ8'); Meter Boxes may need to be re-located and upgraded for many different reasons. %%EOF All new connections need to have an advanced meter. Your retailer must install the meter either at a time agreed with you, or within six business days of being informed that the connection work is complete. Register to receive SMS and/or email alerts 24 hours before your meter is due to be read. 0000000016 00000 n These cookies do not store any personal information. Let us know what you are looking for and we'll try and help. . Before the meter is changed, your retailer must give you two written notices: In these letters, your retailer must tell you: If you dont want your meter to have remote communication capabilities, you can ask for these capabilities to be turned off - either within your existing meter or as part of a new meter installation. overflow:hidden; Each day our staff read more than 40,000 meters at 25,000 homes and businesses across South East Queensland. } There shall be a minimum distance of 3 feet of unobstructed working space, measured from the meter face, in front of (Triple Zero) To report life threatening emergencies like fallen powerlines or shocks & tingles. It is mandatory to procure user consent prior to running these cookies on your website. 0000002024 00000 n If the retailer agrees to install your meter, and you have provided consent for any terms and conditions that might accompany the meter installation, they will need to complete the installation either at a time agreed with you or within 15 business days. Check your electricity contract to ensure you have not already waived your right to opt-out. The bottom of the meter can be at 700mm from ground (500mm for metering isolation links) if the meter panel is installed within an enclosure or dedicated switch room or meter room. Also, retailers - not distribution network businesses - now have overall responsibility for metering services and are the single point of contact for customers. See Paragraph 301.9 for meter room requirements. } For overhead service drops, the centerline of all meters shall be between 4 and 6 feet from the finished grade. startxref This means the digital meter will operate in much same way as the meter it replaced and electricity consumption data must be collected manually by a meter reader. 56 0 obj <> endobj No. '&l='+l:'';j.async=true;j.src= 0000046070 00000 n The approximate date of your next meter read is on the front of your latest electricity bill. This site is protected by reCAPTCHA and the Google The National Fuel Gas Code (NFPA 54), manufacturer guidelines, and industry best practices require certain clearances box-shadow: 0 0 8px #004e96, 0 0 8px #004e96; We wont enter your property unless you're home to confirm your dog is restrained, or we can see it is. Cookies that help WordPress function. If you have a dog, you can sign up to receive SMS and/or emailmeter-read alerts for dog owners 24 hours before your meter is due to be read. Help us improve the content on our website or tell us what is working really well. T: 03 9552 0552 . Your data and personal information are protected under the National Electricity Law, Queensland Government cyber security standards and the . PO Box 1151 Browns Plains BC QLD 4118, Australia. ;w]S9 V?O|H?&V+f[^ c#7b0#M>*. You may need to upgrade to an advanced meter when installing new appliances like an pool pump or a solar PV system, or for more complex changes that also require an upgrade to your connection services like installing an electric vehicle charging station. You won't have to make any changes if your meter box/board complies with current standards. max-width: 214px; For small business customers, your electricity retailer will need to install your meter within the same maximum timeframes (ie. Tel: +61 7 3714 1000. Includes sliding bracket and lead tie-off point to suit temporary and permanent Installations. Queensland - Energy and Water Ombudsman QLD - 1800 662 837. 51 Stradbroke Street, Heathwood, QLD 4110, Australia, PO Box 1151 Browns Plains BCQLD 4118, Australia. Electricity guidelines, standards and schedules, Developing electricity guidelines, standards and schedules, Changing the energy rules a unique process, helping energy shoppers get more engaged and better informed, How power is dispatched across the system, it enables electricity retailers to calculate accurate bills, instead of relying on manual meter reads, customers can choose to access a wider variety of services - such as in-home displays or demand response programs - to help better manage electricity use and costs, it makes it simpler and easier to identify if a meter has stopped working and needs to be repaired. For overhead service drops, the centerline of all meters shall be between 4 and 6 feet from the finished grade. -ms-transition: box-shadow 0.2s ease-in-out; Your browser is out-of-date. HyTSwoc [5laQIBHADED2mtFOE.c}088GNg9w '0 Jb They need to be tested regularly to ensure the mechanism continues to work freely and is not gummed up with dirt or other foreign matter. display: block; The Australian Energy Market Commission (AEMC) is the expert energy policy adviser to Australian governments. This website uses cookies to improve your experience while you navigate through the website. Windows that cannot be opened are exempt from clearance requirements. But opting out of some of these cookies may have an effect on your browsing experience. Meters without remote communications are called type 4A. There shall be a minimum distance of 3 feet of unobstructed working space, measured from the meter face, in front of all electric and natural gas meters. contact us with an enquiry. @media (min-width: 992px) { Replacing fuse wire can be difficult & dangerous as there are live terminals exposed with the fuse out. FAQs, or 0 , which started in December 2017, all new meters must be advanced or smart. endstream endobj 63 0 obj <>stream All smart meters must comply with the electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA). Thanks! n3kGz=[==B0FX'+tG,}/Hh8mW2p[AiAN#8$X?AKHI{!7. We need to make sure your meter box meets Australian standards and electricity distributor requirements. All advanced meters now come with the ability to communicate remotely, which means that they can send and receive electricity data. For electrical equipment mounted higher than 6 feet, 6 inches, this space shall You may refuse an offer from an electricity retailer to replace a working accumulation meter with a digital meter. Safety switches can be easily tested using the 'test' button. You will need your NMI, which can be found on your bill and in My Account under 'Usage and metering'. including doors and windows. of QLD based Electricity Distributors. } To get this done accurately and in a timely manner, meter readers need to be provided with safe and clear access to your meter . each storey in an office building (if individual net lettable areas have not been identified at the time of the building development approval). We require a 3-foot minimum separation between natural gas and electric facilities. .cbp-rfgrid li { This includes Queensland but excludes the off-grid areas in regional Queensland (i.e. Check out our The first step is to ask your retailer if they will install an advanced meter at your property. Meter boxes should be at least 750 mm away from any opening, such as doors, windows, or air inlet. position: relative; Simply push the button marked 'T' or 'test'. We require a 3-foot minimum separation between natural gas and electric facilities. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Tel: +61 7 3714 1111 . width: 100%; T: 02 4961 4433 T: 03 6331 5545 padding-left: 15px; transition: box-shadow 0.2s ease-in-out; Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, Australian Energy Market Operator's website, having trouble paying your electricity bill, better understand your electricity consumption patterns via interval data, take advantage of a wider range of new electricity products and services, the optimal tariff you should be on, such as a time-of use tariff or a demand tariff. Australian Capital Territory - ACT Civil and Administrative Tribunal - 02 6207 1740. Although I am not a big worrier aboutElectromagnetic Radiation there are some people who recommend that you dont have a meter box on the same wall as a bedhead. Information on Energex locks and a list of Energex approved locksmiths. If you would like to upgrade to an advanced meter. November 3, 2014. T: 07 3714 1111 . 0 _l installing the meter requires interrupting supply to other retailers customers. Advanced digital meters (also known as digital meters, ADM, advanced meter, smart meters, or type 4 meters) are electricity meters which can record electricity consumption typically in 5 or 30 minute intervals. We aim to service all clients within 3 working days at no additional cost, Qualified Licenced Tradesmen fully insured and Police checked, Genuine Warranties with reliable backup service, Compliance certificates for all electrical work. Are you ready to start the short survey now? the expected date and time for the meter replacement, the last opportunity you will have to opt out, which must be no earlier than seven days before the retailer roll out, Australian Capital Territory - ACT Civil and Administrative Tribunal - 02 6207 1740, New South Wales - Energy and Water Ombudsman NSW - 1800 246 545, Northern Territory - Office of the Ombudsman NT - 08 8999 1818, Queensland - Energy and Water Ombudsman QLD - 1800 662 837, South Australia - Energy and Water Ombudsman SA - 1800 665 565, Tasmania - Energy Ombudsman TAS - 1800 001 170, Victoria - Energy and Water Ombudsman VIC - 1800 500 509, Western Australia - Energy and Water Ombudsman WA - 1800 754 004. HTPN0+x^?TC(IE&YeU^ T=@_uh2gUmr5s@@aV&9a~RLnOckN &7;arz&s/N-zW8 NznhpV g~A@Vj5XbVQ{hK2Zd`kIc)y},Kvr(m EA$Z7%'%vtG l In the first instance, contact your retailer. width: 99%; Always in close cooperation with partners and customers. The National Electric Safety Code requires an unobstructed working space that extends from the floor or ground to a Energex acknowledges the Traditional Custodians of the land on which we live and work, and recognise their continuing connection to land, waters and community. Raiser brackets are specifically engineered to suit the Service and Installation Rules (SIR) of Australian based Electricity Distributors. You should contact your retailer or meter installer to lodge this request. margin: 3px 3px 3px 3px; Electricity is then distributed to occupants using the site's internal network. Follow our social media channels to get the latest updates on Energex's work in South East Queensland. You can visit www.energymadeeasy.gov.au - an Australian Government website that helps customers compare the generally available electricity offers in their local area, and has tools and practical advice on what to think about when deciding on an offer. For example, this could be because: If this occurs your retailer should provide you with help to resolve the issue. Terms of Service apply. }} 0000001161 00000 n The top of any metering equipment shall be also located below 2meters from ground. You may be charged for manual reading of your meter check with your electricity retailer if this will apply to you. Your retailer will replace the faulty meter with an advanced meter. Smart meters are manufactured and installed according to Australian Standards. The boxneeds to be convenient to find if a Circuit Breaker trips at night. margin: 3px 3px 3px 3px; 0000003238 00000 n Read more about how we are helping energy shoppers get more engaged and better informed. Because digital meters record your electricity consumption in shorter time periods it allows you to see how much electricity you consume at different times of the day. gz&E6;ZdEv;z~gx Opinions on all aspects of building a new house, Author: Brian Ashworth At the end of your visit today, would you complete a short survey to help improve our services? About Us; endstream endobj 2044 0 obj <>>>/Pages 2032 0 R/StructTreeRoot 707 0 R/Type/Catalog>> endobj 2045 0 obj <>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Type/Page>> endobj 2046 0 obj <>stream If you are planning Solar Power the closer it is to the panels the better. 0 0 21 modules DIN space. Make sure you send your refusal to your electricity retailer before the last opt-out date specified in the notice. NbVG#q\EY6x8FQy91+W_OgxB^S5_&wt#ieD3B)G=-Xk (O If you are building a new house with a new connection point. This allows for each individual tenant or unit owner to be billed for the actual . padding: 0px; All rights reserved. You will find that meter boxes may also be referred to as a switchboard or fuse box. Unfortunately these cannot be turned off easily. Unfortunately these cannot be turned off easily. faster network fault detection and restoration of supply. T: 08 6310 4777 Check out our Digital meters are used extensively throughout the world and have been used in Australia for more than 20 years by some business electricity customers. Ensuring safe and clear access for Energex meter readers. If you are unhappy with the terms of your current energy contract or the service you receive, we encourage you to shop around to find a better deal. accurate and up-to-date information on usage patterns through electricity retailer online platforms and mobile apps, smaller, more frequent bills based on actual consumption, faster switching between electricity retailers, faster services (e.g. It does not apply when your retailer is replacing a meter that is faulty. Payment arrangements and energy assistance, Report an electric outage or problem select account. The preferred termination of service laterals is on the outside of a building. -moz-box-shadow: 0 1px 3px #c3c3c3; Copyright Energex 2023. your business has annual electricity consumption larger than the thresholds in the table, or. Queensland Government acknowledges the Traditional Owners of the land and pays respect to Elders past, present and future. Existing accumulation meters can remain in use at your premises until: Your electricity retailer will be able to provide you with more information. hbbd```b``{"@$$)fO8,f`v/~, lb{ 6_DrGH 8Xqf$]v P(9Wl0 v If a 10-foot clearance is not practical, a 3-foot clearance is the minimum distance that must be maintained. Use the Energy Made Easy website to compare energy offers available in your area. These meters record electricity usage as a running total, like a car odometer. The Queensland Electricity Connection Manual (QECM) and Queensland Electricity Metering Manual (QEMM) provide minimum requirements for connection of supply and metering of customer electricity installations. E: saleswa@brenclosures.com.au, 85 Elizabeth Street, Launceston TAS 7250 Introducing competition in providing advanced meters helps put downward pressure on the cost of these services. they have visited your premises and have found it unsafe to install the meter, and, they have given you a disconnection warning notice providing the reason why you may be disconnected, and, between 60 and 25 business days before they propose to replace the meter, and. Solutions for reliable energy distribution, cable management, attractive switchgear, and building automation: we are driven to deliver. There are certain situations where a new meter is required and you cannot refuse the installation of a digital meter. We prefer a 10-foot clearance from the natural gas meter assembly in the cases of sources of ignition and air intakes, If the safety switch flicks off and cuts the power to the intended circuits, it is working correctly. On new switchboards wiring is generally not exposed, this can save your electrical cables from damage & potential electric shock. Yes. A safety switch can save lives! In all other cases the bottom of the meter shall be 900mm from ground. As you can see from this photo it is often one of the earliest things to be installed . } We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. E: salesvic@brenclosures.com.au, 505 Grand Junction Road, Wingfield SA 5013 In case of sale of your personal information, you may opt out by using the link. Have a look where the box is on the Display House. } Copyright 2010 -2016 A New House - All Rights Reserved, About the Author Brian Ashworth (bashworth). Under the AEMCs Competition in metering rules, which started in December 2017, all new meters must be advanced or smart. Energy ombudsman contact details. All new multi-unit residential (class 2) and office (class 5) buildings must have an electricity sub-meter installed for: each storey in an office building (if individual net lettable areas have not been identified at the time of the building development approval). Find out what you can do it you are having trouble paying your electricity bill. Read about your electricity consumer rights and find out how to make a complaint. -moz-transition: box-shadow 0.2s ease-in-out; Please download the latest version for the best user experience: Internet Explorer (version 10 or higher), Chrome, Firefox, Safari or Opera. If you have lost power or are experiencing electricity supply problems. .col-md-1, .col-md-2, .col-md-3, .col-md-4, .col-md-5, .col-md-6, .col-md-7, .col-md-8, .col-md-9, .col-md-10, .col-md-11, .col-md-12 { width: 25%; In NSW, an accredited service provider may also do this. This category only includes cookies that ensures basic functionalities and security features of the website. T: 07 4727 1900 0000003333 00000 n For general enquiries, feedback, complaints and compliments. Electricity Connection Manual and Electricity Metering Manual Printed Copy Order Form (PDF File, 94.0 KB) 24 Aug 2018. There are several different kinds of electricity meter. You do not have to pay to use the ombudsman. 0 Digital meter requirements have recently been updated requiring that all new and replacement digital meters are capable of recording electricity use in 5-minute instead of 30-minute intervals. position: relative; you accept an offer from an electricity retailer to install a digital meter, you choose an electricity product which requires a digital meter. However, if you do not wish to receive a new digital meter, there are a number of opt-out choices available. You can submit a self meter read via Customer Self Service if we couldn't read your meter and left you a card. In addition, the meter area must be readily accessible (See Section 100, Paragraph 102.20) Have a question? float: left; Emergency Backstop Mechanism Installation Requirements - QECM Supplement: 1023.6 KB 3 Apr 2023: Queensland Electricity Connection Manual (QECM) 4.7 MB 16 Jul 2020: Queensland Electricity Metering Manual (QEMM) 9.6 MB 12 Aug 2020 Useful Links. This guide shows you how to read them. How satisfied are you with your experience today? .cbp-rfgrid li a img { In the event of a fault the switch would operate before a shock could be received. min-height: 1px; hb```b``fg`a``td`@ 6 daxx44'6@q.8Tm D,x*fboBL)bX5IfIu49I5~2zuFxt BJ R P6DMm qno4%)tp3SK3,dbaWjvG3Sw?F, y La30M@ `c %%EOF This six day timeframe applies if a customer has an agreement with their retailer for the meter to be installed but they have not agreed on a preferred time.