Details concerning the parcel, such as measurements and weight; The invoice of the shipping service as an attachment to the e-mail. I didnt know until the next day that they had been to my flat. In case you think something went on and if your house or apartment has security cameras, you can ask the doorkeeper or guard for special permission, to try and find what happened to your delivery. I phoned Dpd earlier today 10am approx, they said the package is missing and offered nothing other than saying this and to contact PCSpecialist. I have sat on the phone, emailed the person I was instructed to and have no reply yet at all. I'd imagine PCS can't do anything until DPD completes their investigation as the PC will be insured, and if found lost or missing DPD will be liable for it. It is a web form that sends an email. I was informed that a search would be launched for my parcel. It may not display this or other websites correctly. - Please contact the sender if you have not received your parcel within the estimated delivery date. I thought, 'must be nervous about Covid'. The initials don't belong to anyone in my household but have my surname. ? (I spent approx 3hrs on the phone today trying to get this resolved or get some sort of update, no live chat, no email replies etc) Also hearing Michelle's story in one of the other ongoing threads it has just made me regret shopping with PCS. Maybe it's some rare cases and I'm being unfair but I can only describe my experience. Complain complain complain! I phoned Dpd earlier today 10am approx, they said the package is missing and offered nothing other than saying this and to contact PCSpecialist. DPD have lost my parcel! Archived post. I get ya, a few days won't be so bad as long as it's not a process that's gonna take weeks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. https://t.co/M3gkeQAvsO, Debt assignment, LBA and charge - legal query. Sad to see so many posts with similar issues as me! My parcel has arrived damaged. One of the deliveries worth around 700 was not delivered but had been taken and signed for by someone. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. DPD are the ones who lost my parcel but I have a contract with Parcel2go. Thanks, The Boards Team. We then managed to drop it off at another shop 30 minutes away, they too were reluctant to take it. Im the receiver, can I request a DPD refund claim for damaged goods, lost packages, etc. It's out of warranty so we had choice of either shipping it to them or them sending out an engineer to repair, the latter being more expensive so we chose to ship it. The issues first begun at the first shop we tried dropping the package off at, they out right refused to take because 'it's too big'. Provide branded tracking experiences and enrich customer information with delivery satisfaction ratings. Utilize post-purchase touchpoints to run marketing campaigns that drive sales. The sender also has additional parcel information, which is important for the investigation. Learn how to boost customer conversion rates with our last mile delivery certification. Tried to press the update button on mcol and asked me to sign in, I saved the gov gatewat user id, know my email and all that but would not let me in. Anyone else had a parcel stolen by the delivery driver? : r/AskUK - Reddit (d) In any event, any claim made by the Customer must be made within one year from the date of despatch. If you wait till the end of the so-called investigation and for it to produce a conclusion which rejects your claim you will then still have to issue a letter of claim and that will add a further 14 days. -The item you sent must not appear onour prohibited items list. - BIG Fail! I thought "make it right" was optimistic in the. --------------------------------------------------------- Was expecting an Amazon delivery today. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not So check under your mat, next to the front steps of your house, your mailbox, flower vases, on the fence, or next to your doorbell. what are my rights? I used to temp for City Link waaay back in the day before they went bust and dealt with missing parcel claims. JavaScript is disabled. Seamlessly connects with the tools you love. All attribution rights and moral rights in my copyright work are asserted. We used the shipping company DPD, who I have always thought were very good in the past. I don't mind you being blunt, clearly I'm frustrated when giving my views and yeah it's only been 1 day. This period depends on the courier company responsible for the shipping service. To be eligible for a loss claim: - You must notify us within 28 days from when the parcel was collected or received by us. One of the deliveries worth around 700 was not delivered but had been taken and signed for by someone. You arent going to lose money. Nothing was made right. I used PayPal for the transaction if that matters. Awaiting feedback from the Forum. If you believe your parcel is missing in transit, we advise that you check whether or not your parcel has passed its expected delivery date. She couldnt explain why, but there was no reference to my paying five pounds in their system. It's important to note that only the contract holder can register a claim with us. Make it right for DPD is a web form that throws an error. Yeah I am at work still, sorry. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The fastest way to contact DPD. I paid for PCS to deliver me a PC which they haven't, it has gone missing and the fact alone that it's missing and unaccounted for leaves me not to trust the product and entitled to a refund, hopefully anyway. Slightly annoying that there was no phone call, no calling card left etc, but never mind, not a big deal. How about telling me how hard you are willing to try to make sure I can eventually get my parcel somehow anyhow? My parcel has contents missing. type your name ONLY Most 'lost' items are either misaddressed and go to the wrong house, or have an address on that doesn't exist or is completely undecipherable. For more detailed information about each courier company, check their official websites. You may only use DPD Tracking to track your parcels. UK Services - Send a parcel | DPD Local Online This was then updated to it's at the Bham hub at 05.15 on the 16th and is on it's way to magherafelt followed by a further update at 07.18 saying there's a delay with your parcel at our hub. The courier company might still show up at the address. Help Contact DPD Helping You To Answer Your Query How can we help you? Why don't you change your profile picture?? In case there are any GLS ParcelShops, the courier driver might use them as an alternative delivery address. (I spent approx 3hrs on the phone today trying to get this resolved or get some sort of update, no live chat, no email replies etc) Also hearing Michelle's story in one of the other ongoing threads it has just made me regret shopping with PCS. Some would say theft charges should have been pressed. Check out for manual claims here. Cookie Notice In that case, it's best to contact the sender of the parcel. An absolute embarrassment. DPD consolidation scan - when parcels are shipped to a far destination, they will be sorted after being scanned by a process called consolidation. Just because you send a letter of claim doesn't mean you have to follow through but at least you have got things going, Copyright Reclaim the Right Ltd - reg: 05783665 It is a web form that sends an email. Five pounds debited to my account, and a delivery for the coming weekend scheduled. It might take a while for the company to consider your parcel as lost. Things DPD lost: my parcel, my money, the plot, etc. Heres a tip: dont lose your customers money! They must have thought I was out because the car's not in the driveway. If you are unsure of your reference number this can be found on your confirmation email. When your parcel has gone missing, the first thing the customer needs to do is open a claim procedure with the company you booked the shipping service. How it works? I just had to hold on tight for them to find my parcel and call me. The sender will request for an investigation of your package. Long story short, I purchased a smart watch for 150 on Saturday night with next day delivery. The main issue started about a week later, when using the tracking number provided nothing showed up, not even DPD having received. https://t.co/16RzCXdrF8, National Tyres/Autocare - Faulty Repair on vehicle - want to give me the vehicle back - no time to fix it, UKPC/DCBL 2019 PCN PAPLOC Now Claimform McDonalds . I'm going to wait for the signature dispute to come back but if worst comes to the worst what options do I have? Can I get compensation? Too bad, I missed it! Track Your Parcel | Your Delivery Experts | DPD It might take a while for the company to consider your parcel as lost. My parcel was supposed to be delivered, but I was at work. The shop insist dpd picked up the parcel and DPD are saying they can't track it but will launch an investigation ( not getting my hopes up) to try and track it down. Well DPD have no contract or obligation to me, their customer is PCS not me so they're saying for me to contact PCS as I have a contract with them. I have no contract with DPD tho so surely I should be able to get a refund now and PCS can chase up their contract with DPD? It is the customers responsibility to check the tracking system and check for irregularities regularly. If its lost in transit, pcs will simply claim it back from DPD. I spent another hour on the phone in queue to get to speak to Paolo at PCSPecialist who said he'd open up a ticket with DPD and get back to me this evening with some sort of update. the package was a 300 PlayStation 4. i arrived home at 6pm and went over to collect it. Cloud based platform with no coding required. Your Information Please fill in as much detail as you can to help us deal with your enquiry efficiently Your Name * Delivery Postcode* Delivery Address* Reference Number* (Your reference number is your parcel number, consignment number or calling card number) Sender's Reference DPDs complaint procedure is a process called make it right. The #1 subreddit for Brits and non-Brits to ask questions about life and culture in the United Kingdom. infected with a virus or malware. what are my rights? Not only should that be frowned upon for obvious reasons, we're currently experiencing 50mph winds with wheelie bins acting like kites. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The PC which cost two grand was due to arrive yesterday and showed as leaving the hinkley hub on its way to magherafelt which is in the north of Ireland at 00.24 on the 16th. If you are lucky the PayPal dispute may produce something but even that is likely to take time. 16-11-2017 5:17pm #1. ra0044. If the PC is lost. For example, the courier might mark the parcel as delivered before the customer receives it. Missing and Lost Parcels With Courier Companies - Eurosender Blog https://t.co/JVIScYLny5, Unresolved Warranty Claim for Faulty AirPods & Lost Return Package @amazonDE. I thought make it right was optimistic in the circumstances, and I was right to be skeptical. As so many right minded people do in this day and age, I went to Twitter to rant about the poor service I have suffered, hoping the spotlight of publicity would spur DPD into action. Select. https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim Contact form | Your Delivery Experts | DPD I needed the phone for a new job on Monday. I ordered some stuff online for my new PC from various sellers online. Support: Help & Contact | Support DPD - DPD Croatia Its now day 10, the tracking number still doesn't work and we haven't heard anything from them. is is a big joke????? No credit card required. Be wary of such a trick, folk! DPD Missing package : LegalAdviceUK - Reddit Shit happens. Long story short, I purchased a smart watch for 150 on Saturday night with next day delivery. I submitted the form, it sent an email. Energy and Digital products are not regulated by the FCA. Frustrating but I can wait another month I guess with another company and hope for better service. comparethemarket.com is a trading name of Compare The Market Limited. If you want the smartwatch badly then by another if you have the money and this time use your credit card or debit card and then you stand a better chance of getting a chargeback from your bank. What about the five pounds I had paid? But how do you lose my money too? DPD "lost" my PS5 last year, for which Curry's eventually replaced. DPD delivered my parcel next door, they said they have lost it. How about reassuring me that you havent lost my five pounds, will refund it since the delivery obviously hasnt happened as it should have done, and will give my the very best complimentary delivery service when my parcel finally comes back to your depot? DPD have lost my parcel - Postal and Delivery Services - Consumer 0121 275 9222: Products & Services. PDF How to correctly file a claim for your parcel - DPDgroup New comments cannot be posted and votes cannot be cast. Send brand-consistent shipping and order updates to your customers directly from your email marketing tools. DPD have lost my parcel! what are my rights? : r/LegalAdviceUK - Reddit 2023 Lateshipment Inc. All Rights are Reserved. Cancel anytime. Please prove you are human by selecting the. You can always turn to the European consumers rights for more information. If your package gets lost with DHL, you will have to complete a damage notification on their website or call the customer service team. My parcel hasn't been delivered. DPD's complaint procedure is a process called "make it right". I complained! How can you screw your processes up this badly? I find these situations totally bizarre ! I have read through the Q1 and defence filing system. I called DPD the following Monday 4 September and they promised to launch an investigation! Missing and Lost Parcels With Courier Companies. After you forward all the necessary information to the company, an investigation process will start. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. Right now things are pretty damn wrong though, so almost anything would be progress. It's clear that Currys are liable because they have a legal obligation to deliver the item and if you want to cut to the chase, you should send Currys a letter of claim immediately and given 14 days to refund your money we will start a legal action and .