It can take up to 48 hours for your sample to reach our lab. https://help.hurdle.bio/contact-usKind regards,Ty. WebChronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Lab Processing Sam and all of us at Chronomics appreciate the feedback and wish you safe travels and great weather :) If anything else, don't hesitate to contact us back.Kind Regards,Ana. View Our Services and Results Are Not a Substitute for Medical Judgement. Where we rely on our legitimate interests as the lawful basis for processing your personal data for particular purposes, you may object to us using your personal data for these purposes. To complain to a data protection regulator. Unless there is a reason that the law allows us to use your personal data for longer, we will make reasonable efforts to comply with your request. Founded in 2017, On our return I asked for a refund but I was just blanked ( not possible) you provided result which were late thats it. Best wishes,TyService Desk Manager. If you could come back to me, it would be greatly appreciated. Go to Lab Processing Weve since developed a testing platform that is helping re-open travel for thousands of people, entering into partnerships with some of Europes sector leaders from airlines to travel agencies in 2021. Our Services and Results Are Not a Substitute for Medical Judgement. WebContact Us If you still have questions or prefer to get help directly from an agent, please submit a request. Contact information (email address, postal address, telephone number), Log on credentials when you create an account with us (e.g., user ID, password), Your physical location in terms of city and state or province and country, Type of diagnostic or wellness test prescribed for you or sought by you, Health information that may be required as related to the test (such as recent symptoms), The date and time of your consent related to the Services and/or medical treatment, Any of your communications transmitted through our Sites. All orders are subject to our Terms & Conditions (chronomics.com/terms-conditions/). Their mutual interest in establishing a start-up organisation that could bring about positive change for both biological science and technology led them to draw up papers to launch the business a few years later, at the end of 2017, along with another Cambridge alumni (and future Chief Science Officer) Daniel Martin Herranz. This all went to plan, despite Tom spending days in a remote part of the Andes mountain range in South America trying to get enough signal to give it all the green light. In line with Chronomics returns policy on their website.The parcel was received and signed for by chronomics. PCR test (observed in-clinic) *. Leave your details and well be in touch shortly to arrange a time to speak. Any other information you choose to provide to us. WebFind out about TUI flight and accommodation-only bookings during COVID-19 >. We are Chronomics Ltd a company registered in England and Wales. Our company registration number is 11120038 and our registered office is at 1 St James Court, Norwich, Norfolk NR3 1RU. How to contact us. You can contact us by to us at support@chronomics.com . How we may contact you. We do not envision that any decisions that have a legal or significant effect on you will be taken concerning you using purely automated means, however we will update this Privacy Policy and inform you if this position changes. Popular Topics: About our Tests , Orders, Deliveries & Replacements, Taking & Registering the Test, Returning the Sample. Kindest regards,NiciaSocial Media Department. If you need anymore help, please don't hesitate to contact the team here: https://help.chronomics.com/contact-us and we'd be happy to help. Tech-bio company, providing access to a bio-infrastructure to simplify and speed-up the use of biomarkers to improve everyday decisions. I emailed chronomics to advise that the test was sent incorrectly again. you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. Terms & Conditions We use your personal data as permissible or required by law. Companies can ask for reviews via automatic invitations. The onset of the global pandemic hit everyone hard, including us. (business & personal). Necessary for our legitimate interests such as improving our Sites and Services, enhancing our relationship with you and protecting our confidential and proprietary information. Hi Andy, Thank you for your lovely feedback. I have requested more information regarding your order with us and I'd be happy to help resolve any ongoing issues. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. If you've not yet received your test results, please read the information below before contacting us. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Hi Paul, Thank you for your feedback. Based on our contract obligations or to take steps at the request of an individual prior to entering into a contract to provide Services or otherwise. Lab Partner Program Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Kindest regards,NiciaSocial Media Department. To comply with employment, social security and social protection law. I'm sorry to hear of any issues you had when trying to register. My money was taken for a one-off test which never arrived. Accordingly, your personal data may be transferred to a location which has data protection laws that may not provide the same level of protection as your location. It can take up to 48 hours for your sample to reach our lab. From tele-health to travel; sleep to skincare; multivitamins to managing menopause - and many others - we partner with the worlds largest and most impactful organizations, using science to transform how they diagnose, personalize and evaluate their offerings. 64.99. Hello Karen, We are sorry to hear about your inconvenience when using our test. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Chronomics We do not store personal data, other than as reasonably required to provide the Services, run the Sites effectively, or to respond to inquiries or requests, or as otherwise provided herein or as required by law. Chronomics We hope you have a lovely Christmas and wishing you all the best. Your personal data may be used to verify you as the individual for whom Services are prescribed or should be directed to, or to compare your information against the applicable laboratory, health care provider or other vendor assisting with the Services. You can stop the delivery of email marketing messages from us by following the unsubscribe instructions in the messages. Thanks Westin, I've completed the form but I'm sure there was a phone number as well for those that If you have any questions about this Policy, including any requests to exercise privacy rights, please contact the DPO using the below details: Bizspace Wimbledon,8 Lombard Road, The date that we have confirmed your identity; or. WebChronomics Ltd 1.0 (56 Ratings) | Write a review 26a Lombard Business Park, 8, Lombard Rd , London , SW19 3TZ Directions Website Call Closed today Open Monday 09:00 - Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization. If you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date. I eventually made contact (over the phone) where i came across 'Ryan' who was a fantastic help digging me out of a hole which could have ruined my holiday. Kindest regards,NiciaSocial Media Department. This Policy only applies to our websites and mobile applications (Sites) that link to this Policy and for the purpose of providing you with goods and services directly or together with our partners, vendors and contractors (the Services). If you are a legal representative of an individual, by submitting that individuals personal data, you are representing that you are the individuals legal representative with the right to obtain goods or services for them. The company began in the unlikely surroundings of Peru when two friends from Cambridge University Tom Stubbs and Toby Call met soon-to-be Commercial Lead Charles Ball and future Chief Technology Officer Rob Thompson (complete with motorbike and leather trousers) while they were all travelling. Eventually I changed my PW and then the computer allowed me to proceed and complete the whole process. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. The company registration number is 11120038, Its main line of business activity is Research and experimental development on biotechnology, and the company is listed as Active. To request access to your personal data and how we process it. We are really glad to hear that you managed to change your password and get it resolved.If you need any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help. Parental/guardian submission of their childrens personal data for the purposes of obtaining Services is permitted. 2017-2023 Chronomics Inc. Hurdle is a trademark of Chronomics Inc. All rights reserved. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. If you are receiving tests from us or from one of our partners, vendors or contractors, or you are registering your test, or using our Site, this information may include: Below is a summary of our use of cookies and other online tracking technologies on this SIte. We will only retain your personal data for as long as reasonably necessary to fulfill the purposes for which we collected it . Up to 5 Cookie Policy WebWho we are and how to contact us This Platform is operated by Chronomics Limited ( We or us ). Modern Slavery Statement. Yes, you dont have to wait days for someone technical to respond to you, our team understands knowledge bases, and your account, and well hand hold you through all your questions. Thank you. This was the 2nd time this year using chronomics. Blog 2017-2023 Chronomics Inc. Hurdle is a trademark of Chronomics Inc. All rights reserved. In the Two-step authentication section, under Save your recover codes, click View codes. A phone number I found just has lots of options and a recorded message for each one, no option to speak to a person. If you still have questions or prefer to get help directly from an agent, please submit a request. Scientific Advisory Please fill out the contact form on the link below and we will reply as soon as possible. Very efficient service, very friendly and caring, very informative the furniture specialist were Richard and Liam, highly recommended . We hope you have a wonderful week! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Suggested companies are based on peoples browsing tendencies. To learn how Hurdle (a Chronomics Ltd. brand) handles your information, please see our privacy policy. Popular Topics: About our Tests , Orders, Deliveries & Replacements, Taking & Registering the Test, Returning the Sample. Request your free 30-minute consultation with a Hurdle consultant to learn how remote diagnostic testing can benefit your organisation. It took me hours (literally) to get the whole thing done. As-Is. You was able to solve my problems with an immediate response which is very rare these daysI cant thank you enough for this great service, Hi David, Thank you very much for taking the time to provide us with such a positive review, if we can ever be of any assistance, don't hesitate to get back in contact. Necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of an employee, medical diagnosis, the provision of health or social care or treatment in accordance with applicable laws. Hi Mrs Ryall, Thank you for your feedback. It'll take 24-36 WebChronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. We use your personal data to respond to your requests and inquiries. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We may contact you if we are in need of information to support your request or to verify your identity as related to the Services or your personal data. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). | Read 12,541-12,560 Reviews out of 15,147 Ours is 5 minutes, personalized, and technical. And it is still a really difficult process to contact anyone. Hi Joanne, I'm sorry to hear of your experience Joanne, unfortunately from your name left against your review, I am unable to identify any previous orders created, in which I require to obtain contact history.We do always email all of our customers back and our contact centre is open from Monday-Friday 09:00-18:00. It wasn't. Thank you so much. WebCEO at Chronomics Cambridge, United Kingdom Ranked #1,233 out of 24,660 for MRes/PhD student in United States View Tom Stubbs's Email & Phone Number Tom Stubbs's Work Experience University of Cambridge MRes/PhD student October 2013 to Present Tom Stubbs's Education University of Oxford The process of biological ageing, health and wellbeing and disease prevention has fascinated science for generations. MartyRich Forumite. For information about how to return a saliva/NPS collection kit to us, see clause 8.2. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. You have choices to prevent or limit the collection of personal data through cookies and other tracking technologies. This privacy policy (Privacy Policy or Policy) describes the types of personal data Chronomics, Ltd. or our affiliates (we us or our), acting as controller, may collect, share or otherwise use your personal data; steps we to take to protect personal data; and choices and rights you may have with respect to your personal data. Contact information Thank you so much. If we can ever be of any further assistance, don't hesitate to get straight back in contact. Still no refund!!! About Us Instructions told us not to open cassette till we were ready to use it. Days would then end with pitches to literally hundreds of investors to secure the necessary funding to stay afloat (particularly apt for Toby, who was forced to live on a boat, while Tom sofa-surfed to save on overheads). We use dedicated people and clever technology to safeguard our platform. I need to sort this prior to filling out the government locator form to return. I have emailed directly and also numerous times via the contact form on their Website with not even a acknowledgement from them. If your results weren't received in this time frame,you can get help by contacting us using this form and we'll look into this for you. Hurdle Knowledge Base Results Delivery & Monitoring, Who We Support Get the latest business insights from Dun & Bradstreet. Scientific Advisory Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). WebFind company research, competitor information, contact details & financial data for CHRONOMICS LIMITED of LONDON. You have the following choices with respect to our use of your personal data on this Site: If you are located in the European Union or the United Kingdom, under certain circumstances, you have rights under the General Data Protection Regulation (GDPR) in relation to your personal data. United Kingdom, Tests for Individuals Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. For Individuals Disclaimer. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. We often link to other websites, but we can't be responsible for their content. All rights reserved. Please do not hesitate to contact us if we can help with anything else.Kind Regards,Ana. Blog If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us Best Wishes Waleed social media associate SaaS, Android, Cloud Computing, Medical Device), Operating Status of Organization e.g. Please see our Cookies and Other Online Tracking Technology Policy (Cookies Policy) for further information. Our Services and Results Are Not a Substitute for Medical Judgement. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. Lateral flow test (observed in-clinic) *. Depending on the type of Services you seek or are prescribed, such information may include: If you are a healthcare provider or telehealth organization, or its representative, suchinformation may include: If you are a laboratory or its representative,such information may include: We may receive personal data about you from healthcare providers, telehealth organizations, laboratories, our partners or other third parties used through the Services. WebWho is Chronomics, Ltd. Headquarters 1 St. James Ct, Norwich, Norfolk, NR3 1RU, United Kingdom Phone Number +44 7970727222 Website www.chronomics.com Revenue <$5M Industry Medical Testing & Clinical Laboratories Healthcare Chronomics, Ltd.'s Social Media Is this data correct? I have sent a request to your email asking for your order details so we can look into this further for you, if you could come back to me, I would be very grateful. Get contact details including emails and phone numbers Hurdle is a trademark of Chronomics Limited. Where we rely on your consent as the lawful basis for processing your personal data and special category data, you may withdraw your consent at any time. We are thrilled to hear of the great service you've had with us and if you need anything please don't hesitate to contact our team and we would be happy to help! Had a panic and rang Ambassador to be told It was on cassette. We are really pleased to hear you were happy with our services and that you will use us again! Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. A healthier future is within your grasp with our pioneering epigenetic testing kit. Otherwise we will provide you with our justification as to why we need to continue using your data. Chronomics Cambridge, Cambridgeshire, United Kingdom, Masters (Molecular Biology, Biochemistry), If you're not automatically redirected, please click here. WebIf you've not yet received your test results, please read the information below before contacting us. I'll be sure to pass on the kind feedback to our customer experience team. Hi Richard, Thank you for your feedback. You have the right to complain to the relevant data protection regulator (which in the UK is the Information Commissioners Office) if you are concerned about the way we have processed your personal data. If we do, we will let you know by revising the date at the top of this Policy. Terms of Service - Partner Dashboard - Chronomics Your results were late for our flight and we had to use airport tests. Hi Terry, Thank you for the great feedback. Chronomics Emergency Contact Number Trying to resolve this on line only led to going round in circles. Hi Ronald, Thank you for your review, I am sorry to hear you had difficulty locating the required barcode number. You can reset your browser to notify you when you have received a cookie or alternatively, to refuse to accept cookies. A REAL person would have been so much more reassuring but there was no live person helpline!! We may disclose personal data to law enforcement, regulators or other third parties if we believe in good faith that its necessary (a) in connection with any investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on us; (c) to protect or defend our rights, safety or property or of users of our Services or others; and/or (d) to otherwise to establish, bring or defend a legal claim; or (e) to assist in preventing any violation of the law; (f) to enforce our Terms of Use on our Sites or our Terms and Conditions for the Services (for example, if your actions appear inconsistent with such terms). Replies to negative reviews in < 24 hours. Hurdle is devoted to one thing building bio-infrastructure that simplifies and accelerates access to biology for companies and consumers. Had to leave for a cruise at 0415 the following day, wife in tears, thought no test result, no cruise. We want all our products to be easy to use, and our contact centre is always there to help. AI-led Risk Prediction | Screening | Oncology Specialty Services No problem with the company. 2 weeks later I then received the return flight tests. For example, you may have the right to: If you wish to exercise any of the above rights, please contact us using the contact details below. Chronomics is a tech-bio company on a mission to make biology accessible and actionable to everyone. WebWe are really pleased to hear you were happy with our services,sending lots of well wishes from all of us here at Chronomics. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Hi Peter, Thank you for your feedback. Sign up for a free account. Chronomics We hope you have a lovely Christmas and wishing you all the best. Most browsers are initially set up to accept cookies. Developer Docs I cancelled my order before despatch but chronomics still I sent the first set of tests. Here you can contact via Chronomics Corporate Office is Lombard Business Park, Bizspace, London SW19 3TZ, United Kingdom. Hi Clare,Thank you very much for taking the time to leave us such a positive review. Kindest regards,NiciaSocial Media Department. Please fill out the contact form on the link below and we will reply as soon as possible. where you believe it is unlawful for us to do so; or. If we can be of any assistance, you can always get in contact with us and a member of our team will gladly provide assistance. All rights reserved. We hope you had a wonderful cruise and if you need any further assistance please don't hesitate to contact our team and we'd be happy to help. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you are based outside the United States, you must be over the age required by the laws of your location to use the Services. free lookups / month. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the process of registering my covid test a process I found pretty awkward and impossible without his help. You have the right to ask for a copy of the personal data that we hold about you. Contact Chronomics Nicholas Werner - Director, Regulat.. - Chronomics, Ltd. | ZoomInfo It'll take 24-36 hours for us to process your test - this is 24-36 hours. The website is simple to use, and they consistently offer top-notch customer support. I'd be more than happy to look into a refund request for you and resolve any ongoing concerns you may have with your order. Very impressed. I'm so sorry to hear of any issues you had whilst trying to register your test. Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. As-Is. Hurdle experts have masterfully built a tech-first plug-in platform that combines a deep expertise in easy-to-manage technology with efficiencies of scale, making biology data accessible to more people. Last year took ages to contact anyone to order an epigenetics test. Clicking on those links, or enabling those connections may allow third parties to collect or share data about you. WebChronomics Corporate Headquarters, Office Locations and Addresses | Craft.co WebChronomics, Ltd. employs 111 employees. Second opinion - working with leading cancer centres in the UK and the US. NPI number and/or licensing identification number, Date and time of interaction with our Services and/or the customer/patient, Any of your communications transmitted through Sites, Health information about you that may be required as related to the specific test (such as recent symptoms), Date and time of your consents related to the Services and/or medical treatment, Dates when such prescriptions are provided related to the Service, Results of the diagnostic or wellness test(s) you have taken, The date that test results are available to you.