19h11. Keep me signed in Help > Create new Email address > send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. 16h36. What is the BT Email app and how do I get it? | BT Help - BT.com Junior Editor for Android, iPhone, Entertainment, and Social Media, ensure your password is secure and memorable. Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app If you're not able to receive any emails on your Outlook app, we suggest that you try the steps below: Turning the device off and on. Just follow the on-screen instructions. Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? If you can't find the app it means it won't work with your phone. I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. (Email works fine on laptop). Tap the three-dots in the top-right corner of your screen and select Sync now. 21-02-2020 14h18. When I took the advice to change my password, my Yahoo app that had been working ceased to function. Please take our brief survey. This phones rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. To do this, you'll need first to remove your email account from the app. You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. 02-11-2019 If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. arryn internets done itself in. missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. Go to Solution. You can easily customize this key to meet your needs. 15h16, Its version 4.1.27 (394) on a Google Pixel 3 Android 10, on If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? 02-11-2019 Twitter BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? Resolve sync issues in Mail and Calendar apps in Windows 10 Really inconvenient when you've placed an online order and you have to reinstall the app in the shop to get the confirmation / collection email. I am using the mail.btinternet.com settings with the right port numbers. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). - edited This forces your email app to sync, find, and download new emails to your device. A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. Mail for Windows 11 - Microsoft Community I'm having problems with the My BT App | BT Help - BT.com Many customers find that resetting their password fixes their log-in problems. I also have email access on iPad through Apple's native mail app, all with no problems. 02-11-2019 Select Change mailbox sync settings > Advanced mailbox settings. Via The app should then automatically look for new emails and let you know when a new message arrives. Refunds. I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via My BT. Thank you for reaching out! 03-11-2019 I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! I also have email access on iPad through Apple's native mail app, all with no problems. and about coming off Yahoo servers - when will this happen? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sorry, there is insufficient stock for your cart. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. Welcome to the Community and thanks for taking the time to post. Hereford UK. only. It works, downloads email and folders. Solved! 10h11. account be migrated and will it proved to be the solution. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. Is this genuine or a scam? Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. 14-06-2020 Lastly, it could be that emails are syncing just fine, but your phone isn't sending you notifications for them. I'll leave the test account on my phone and check again tomorrow and for a few days. Solved: Email problem - BT Community Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. BT don't fix anything. I have checked I am using the correct servers etc. on Ok, I won't say use "Other", but that is the correct one - e.g. BT must have fixed it! However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. Hi Peergint, Greetings. Remember, precise steps vary from device to device. 21-02-2020 Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? I have a problem with BT I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. I may need to update or rollback via APK to a version that is not in PlayStore. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. I have moved your post onto a new thread as you posted on a thread that had already been resolved and your post may not get much traffic on there. To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. Today I received a message on my mobile phone from BY saying my authorization token has expired.please re-enter your credentials (namely my password, as username already entered). Solved: BT Mail on client - BT Community - BT Broadband Like all apps on your device, your email app saves data and cache files on your phone. Setting up BT email account on Outlook with numerous problems that When you make a purchase using links on our site, we may earn an affiliate commission. 02-11-2019 I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. If we've suspended your email address for any reason, you'll see an error message that tells you what to do. Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). The BT Email app is designed to makehandling your emails quick andeasy. I'd only just resigned with them too. from the moment I registered for My BT I have not been able to access my email in my mail apps on iPhone. Apple users can update their operating system by going to Settings> General> Software Update. It sounds like you are having some issue with your Btinternet account. With regard the adverts, the link is all about BTMail - it doesn't mention BTYahoo. iOS 12, Jun 4, 2020 11:45 AM in response to declan195. As an app it is okay for reading BT email addresses without needing to setup server details. If this is unusual, you might have an issue: your Android phone is likely not syncing your emails, so you aren't receiving any messages on your device. Keep me signed in Help > Create new Email address > BT internet email problem Hi. From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. What email clients can I use with BT Internet? - Windows Report If it still doesn't work, click Restore. I have a recent problem with my email service. Ian Loughlin No Internet in Leyland, Lancashire. I think BT asked me for a favourite email, I dont know if this is linked, but Ive never had this problem before and sure its not a coincidence. Outlook 5 steps. When you change the password for your email account (ensure your password is secure and memorable), you must update it in the email app on your phone as well. on Other times, it could be because your Location is disabled or because you are not using the best Location method. * For Samsung Supplies information go to: * For S.T.A.R. This may be because these features won't work with all versions of our Hub. In this case, removing and re-adding your account to the app could fix it. It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. If you have problems with sending/receiving emails, ask your questions here . Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. I added a new account and chose other when asked for type of account e.g. 13h47. Via 3. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of BT Yahoo Email down or problems, Apr 2023 | Product Reviews YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. BT Email App will not accept my BTID password and following the 'forgot password' instructions it will only change the MyBT ID password which in turn the app will not accept - I'm going around in circles.