This means we couldnt process your payment for automatic reloading. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Log in to your account to add a Backup Payment method. After we collect payment, we will send you an email confirming this. See the. 2020, Metropolitan Transportation Commission. Credits. Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Route 22, 64A, 64B & 522: Temporary Bus Stop Closure at Santa Clara & Montgomery 4/12 - 4/26, Routes 22 & 40: Temporary Bus Stop Closure - Eastbound El Camino & Farside San Antonio - 4/24/23 (8PM) - 5/1/23 (12PM), Routes 25 & 71: Temporary Bus Stop Closure - Northbound White & Farside Story - (4/24/23 - 5/3/23), Route 61: Temporary Bus Stop Closure - Eastbound Sierra & Nearside Piedmont - (4/26/23 - 5/12/23), Route 61: Temporary Bus Stop Closure at Northbound Bascom & Pamlar Until Further Notice, Routes 64A & 83: Temporary Bus Stop Closure - Northbound Winfield & Blossom River - (5/26/23 - 5/27/23), Regional Transit Connection (RTC) Discount Card. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Annual Pass Applicationwith Terms and Conditions. How does autoload work and how do I sign up for it for my To find out more information about replacing an RTC card, please visit 511.org. Lost or stolen Day Passes or Monthly Passes shall not be replaced. The EZfare app is no longer selling tickets, and customers are encouraged to purchase their transit fare through the Clipper Card mobile app. Card Key Clipper information translated to Chinese. Violators are subject to fines and can lose their transit privileges. Can I get a refund for lost or stolen passes? SmartPass Overview | Associated Students - San Jose State University WebCurrent Free Muni for Youth participants can continue to use their Clipper card for free fares on the cable car or request a new cable car pass, which is also available to San Francisco youth 5-18, regardless of household income. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. What happens if my transit benefit order will exceed the $300 cash balance limit? Transfer an existing plastic card to your phone. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. What if Im having trouble using my Clipper card at a bike share station? If you do not hear any beeps or see any lights, your card may be defective or damaged. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Prior to that he was an assistant sports editor at the paper from 1984-1987. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Key Clipper information translated to Spanish. They are currently only available onClipper. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. If Clipper determines The deadline to transition to Clipper for the 50,000 BART riders who have used EZ Rider cards for transit trips over the past few years has already been pushed back by more than two months, to mid-December, and now BART is concerned the 41,000 remaining EZ Rider account holders will experience an unpleasant surprise when the WebOrder your adult card online, buy one in person, or get Clipper on your phone for just $3. Key Clipper information translated to Chinese. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. MTC will provide funds for the two-year pilot program to transit agencies to offset the revenue impacts of the Clipper BayPass pilot. Paratransit trips are not included in the Clipper BayPass program. You can use them to load and reload cash value and passes and take advantage of any available transfers. This second phase of the pilot program will offer the pass, for purchase, to organizations which are interested in offering their employees an unlimited Bay Area transit pass. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Hikers, joggers, bicyclists, skaters and wheelchair enjoy more than 350 miles of trails that circle the bay, MTC has helped bring over $4 billion to Bay Area transit agencies. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. WebMonthly passes can be purchased on your Clipper card or on the app for the current month from the 1st 16th via the app or at any Clipper retailer or at a Ticket Vending Machine All Access Digital offer for just 99 cents! So if your primary funding source is declined, your order will be charged to your backup card. Insert them one at a time. With the Associated Students SmartPass Clipper card and SJSU Tower Card, students and employees can have unlimited rides on Santa Clara Valley Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. WebClipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' After the 16th of each month, the following month's pass is available for purchase. No refunds shall be made for purchased passes. Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? If you want to ride, you will need to tag again. Select "Transit card" and "Add Clipper card". You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Violation of California Penal Code 640 is punishable up to the maximum penalty allowed by law. WebYour Clipper card will not be returned to you. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Your card should arrive within 5 to 10 days. It's simple, saves you money and you can start anytime of the year. You will need to use this new email address the next time you log in to your online account. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. What is the best way to tag on the new Clipper card readers? You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. You can use Clipper cards on all Bay Area transit agencies. If you still want to proceed, purchase a new Clipper card. Phone. All rights reserved. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Ask Amy: I put a security camera in my room, and what I saw was creepy, 'Total dominance': Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, Ask Amy: My fiancee's family says I'm not invited, and she's going without me, Dear Abby: The reason her fiance hid his phone was something she never guessed, Harriette Cole: My friend's mom didn't recognize me at my job, and she was very rude, Kurtenbach: Game 7 is likely not win-or-go-home for the Warriors it's win-or-break-up, Warriors' Kerr reacts to Giannis' comments on success and failure: 'He's so right', Miss Manners: I don't want to hurt the bride, but I have qualms about the wedding, Do Not Sell/Share My Personal Information. It works like any other Clipper card. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, transit passes or a combination. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. If one does not use the Clipper card for six months, it can be frozen. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. He started his journalism career as a sports editor in Iowa in 1975. I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. You will need to tag your card to a card reader or ticket machine to activate it. To add a card to your Android phone, open Google Pay and click the + sign. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. WebYour Clipper card will not be returned to you. Choose to stay logged in or to log out. If a Clipper card is not used for six months, it can be deactivated. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Once you hear a single beep that means youve paid your fare and are good to go! That's probably the first step. The exception is BART HVD, which will be available the following day. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Delivery of further fare policy actions called for in the study is expected over the coming years. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Youth and seniors can apply for reduced fares and access to discounted passes. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. BART trains operate on a tag and go system. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. The same Clipper card must be used when tagging from local to express routes. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Clipper card If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p These include: TheRegional Transit Connection Discount Cardis a version of the Clipper card issued to persons with disabilities. Bay Area Metro Center Cash value must be loaded prior to tagging on the express route. Clipper is the Bay Areas all-in-one transit card, with discounts for youth, seniors, people with disabilities and people with low incomes. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. My card shows it was cleared month ago but the card is saying it doesnt have enough money. The Huh? Riders who purchase a Local 31-day pass can take unlimited local rides within the East Bay. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. For more information, please contact Fares@vta.org. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Select "Transit card" and "Add Clipper card". Lost or stolen Day Passes or Monthly Passes shall not be replaced. You can always contact Clipper Customer Service with general questions about Clipper. Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. I loaded value online, but when I tried to use my card, it wasnt there. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Email: MEisema@bart.gov. Am I reloading this wrong online? A reader in a prior column thought $300 had disappeared from an account. On the cable car, the conductor carries a handheld card reader. Three beeps and a red light means your card wasnt accepted. Copyright 2023Metropolitan Transportation Commission. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. How can I set up my card to automatically reload? WebMonthly Passes. This is just another barrier to transit: an opaque payment system. Tip: Always Tag Your Clipper Card on Muni (Regardless activate my clipper card properly If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Can two people use the same card at the same time? Lifeline (low income) Passes have special application requirements,learn more about Lifeline here. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. No, transit agency ticket offices cannot load value to mobile phones at this time. Sign up forAutoloadand have your monthly pass automatically loaded on yourClippercard each month or make aone-time pass purchase. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Main Fax Number: (415) 536-9800. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Dear Abby: I have a great life, so why have I fallen into this shameful behavior? Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. Log in to your Clipper account. up value on a clipper card WebTo add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. VTA hasagreements with area transit operators to provide convenient transfers. San Jose, CA, 95134Monday - Friday 8:30 am to 4:00 pm. You have up to 6 months to spend down your balance, so you can load the funds. Day Pass AccumulatorThe Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Request a Pass for Cable Cars Here (ages 5-18) How did $300 disappear from our Clipper cards? Roadshow Key Clipper information translated to Chinese. What's the difference between cash value and BART high-value discount (HVD) tickets? Choose your payment method and complete the order.
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