Cost of living. The service has a midwife who leads on bereavement and offers ongoing support to women and partners who have suffered a pregnancy loss. Outram found that trouble began when a consultant anaesthetist doctor was seen injecting himself with drugs in November 2017, prompting some of his senior colleagues to raise the alarm. ", Find BBC News: East of England on Facebook, Instagram and Twitter. Free access to all WSFT staff, staff of WSFT partner organisations (community etc), Medical and Nursing students and Libraries in the SEEDS scheme. The East of England ambulance service, air ambulance and Suffolk Fire and Rescue crews were also in attendance. Nursing Assistant - Band 2 - Emergency Department. the service isn't performing as well as it should and we have told the service how it must improve. In emergency and life-threatening cases continue to come forward as normal or call 999. The trust should ensure a robust process for oversight and management of all policies and procedures. Network of 9 computers and study tables. Since any such publication would be in English and oriented to an international market. All Providers Accepting New Patients Video Visit . View on a map. Susan Warby, 57, died at the West Suffolk Hospital on 30 August, 2018. View photos. Seven hospitals take action over building safety concerns We rated them as outstanding, A summary of our findings about West Suffolk Hospital appears in the overall summary, Published In 2012, the West Suffolk Hospital critical care unit introduced a protocol for the management of DKA. We are extremely busy in our emergency department so please use our services wisely. (01284) 713050, Provided and run by: Generally the people we spoke with said that the food was acceptable, however all courses were served together allowing some to go cold before it could be eaten. If you, or someone you know in West Suffolk are struggling financially at this time, there is support and advice out there that can help. The trust should ensure robust oversight of cancelled clinics and review theatre utilisation to support access to services and reduce patient treatment delays. Click the link to find out more. because of its lengthy and detailed description of one system Starting from an introduction to Sweden and the local health care system. The trust should ensure dissemination of outcomes from audits and meetings is robust across all services. The trust should include sepsis monitoring on the maternity dashboard for inpatient areas. 01284 713 234. Our Trust is building a new healthcare facility. Nobody should have to go through what we have been through.. the service is performing well and meeting our expectations. had received continuing attention in the world scene. In the maternity service there had been a previous bullying culture that was beginning to decline. The 57-year-old was given glucose instead of saline fluid through an arterial line in one operation, suffered a punctured lung during another and a week later contracted a fungal infection. A visit to an emergency department at a hospital costs between SEK 2,000 and 5,200. Fifty-six per cent voted to accept, with a turn-out of just over half. The hospital was built in a former Ordnance Depot in Hospital Road in Bury St Edmunds. [3] The hospital received extensive publicity when Myra Hindley, the Moors murderer, died there in November 2002. He declined to give details. the service is performing exceptionally well. and computer files. We also carried out an unannounced inspection on 23 March 2016. We don't rate every type of service. In emergency and life-threatening cases continue to come forward as normal or call 999. According to a 2018 board report, "ongoing structural issues", including corrosion, cracks and rust, were already identified at West Suffolk Hospital, built in 1973. Bury St Edmunds, Outram said Childerhouse should have listened to Mills concerns and raised them with executives herself. View our job opportunities here. Introduction This Quality Report provides the narrative for performance in three key areas: Quality priorities, CQUIN performance and local issues requiring escalation. Information governance and data protection within medical photography was not assured. Copyright 2023 West Suffolk NHS Foundation Trust. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. But he also revealed that it contained allegations about the treatment of at least one other patient. VideoOn board the worlds last surviving turntable ferry, I didnt think make-up was made for black girls, Why there is serious money in kitchen fumes. They set up outreach clinics in GP premises and held telephone clinics so that patients could stay in their own surroundings. it proceeds through to detailed descriptions of user procedures. Learn more about PALS To contact PALS at this hospital: phone 01284 712555 email pals@wsh.nhs.uk What patients say Latest reviews for West Suffolk Hospital. Health Secretary Mr Hancock, whose West Suffolk constituency . Browser Support Services did not always meet peoples needs. Warby said he welcomed the decision. Our last inspection took place in September and October 2019 and we were graded as 'requires improvement' overall. Staff zone. Education Centre 1st Floor. The long-delayed review into West Suffolk hospital in Bury St Edmunds was ordered in January 2020 after the Guardian revealed that senior clinicians were subjected to an unprecedented demand to provide fingerprint samples as part of a management search for a suspected whistleblower. the service is performing badly and we've taken enforcement action against the provider of the service. . Unfortunately, what happened here was the opposite.. Find a Doctor | Swedish Health Services 11 April 2014. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. All rights reserved. Dr Stephen Dunn is being employed by West . All rights reserved. Ensure a robust process for data management with regard to medical photography and comply with all information governance protocols including informed consent, data protection, tracking and tracing and appropriate audit systems implemented to ensure quality improvement. Read about our approach to external linking. [3] It was extended in 1861 and balconies were added in 1908. Overview - West Suffolk Hospital - NHS Trust performance against national audits was outstanding especially in the Sentinel Stroke National Audit Programme (SSNAP) and Myocardial Ischaemia National Audit (MINAP). Seven hospitals take action over building safety concerns We spoke with 21 members of staff including medical and midwifery staff, maternity care assistants and service leads. A perinatal mental health midwife works in partnership with the perinatal team at the local mental health trust. Originating in the 11th century, it was rebuilt in the 12th and 16th centuries as a parish church . Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ All our staff should feel confident to speak up without fear of retribution. It downgraded the trust's rating from "outstanding" to "requiring improvement". NHS urged to publish delayed report on hospital 'witch-hunt' The hospital trust spent more than 2,000 in 2019 commissioning fingerprint and handwriting experts in an effort to identify the author. A whistleblowing letter has been sent to inspectors and a local newspaper by maternity care staff at a hospital. This article was amended on 10 December 2021 to remove a reference introduced during editing to West Suffolk hospital being in Matt Hancocks constituency; it is in the Bury St Edmunds constituency of Jo Churchill. We saw that managers showed clear leadership that all staff were expected to provide a high quality of care to people. The service had improved their governance arrangements, however we had concerns about continued lack of compliance with the Maternity Incentive Scheme. Welcome to the West Suffolk NHS Trust Library. Clinical leads and managers at all levels monitored the reports of any incidents such as falls or avoidable infections. Print and e-journal collections covering many topics. The service was being provided safely as staff we spoke with knew the procedures relating to MCA and we saw evidence in documentation that appropriate procedures were followed when people did not have capacity to make significant decisions. Stockholm (Verw.-Bez.) if not unique. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ 01284 713 315 Visit website View Accessibility Symbols View photos View on a map Access Guide Show Easy Read Easy Read Print/Save as PDF Something changed? People told us that staff answered call bells promptly and gave them the level of assistance they required. Susan Warby death: Whistleblower letter to husband 'revealed - BBC The computerization project that had started virtually 10 years previously. West Suffolk NHS Foundation Trust is responsible for providing care to approximately 2,400 women during their childbirth experience. It added: The impact of these actions was nothing short of disastrous, not only for the staff directly caught up in the process, but for other members of the trusts staff, the working environment more generally, and for the trusts reputation internally and externally.. The Library and Information Centre is part of the ELMS confederation, which means that you can search our catalogue and those of 22 other . Last month the Guardian revealed that the anonymous letter had prompted an unprecedented witch-hunt by the hospital bosses to try to identify the staff member who had sent the letter. The computerization project that had started virtually 10 years previously. She found that managers eventually whittled the number of suspects down to four, all of whom had raised concerns about the self-injecting doctor, including Mills. We have continued to monitor the trust closely and carried out this unannounced inspection to follow up on the actions taken by the trust to address the safety risks to patients. after her comeback with tell-all book . The trust should ensure the principles of infection control are appropriate and monitored within the critical care unit for caring for potentially infectious patients. Our rating of services stayed the same. Staff told us that the shortages impacted their welfare and at times they didnt feel listened to. NHS Trust Royal Papworth Hospital NHS Foundation Trust West Suffolk NHS Foundation Trust . Suspended ratings are being reviewed by us and will be published soon. The former health secretary, Matt Hancock, chats to Stephen Dunn, former chief executive of West Suffolk NHS foundation trust, and the hospital's then medical director, Nick Jenkins. 377 384 385 753 Breeze 1 M22. West Suffolk Hospital is spending tens of millions of pounds making dangerous reinforced concrete planks in its main building safe. Service operates Monday Friday 7am until 7pm, Haverhill to West Suffolk Hospital Adult return 8.00, Separate fares for villages, please enquire, Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance, The service makes life bearable for anyone living alone. At this inspection we found that the service was well-led as the provider had improved training arrangements, effectively raised staff awareness about consent and MCA, and there was evidence in people's care records that consent and capacity had been appropriately managed. A widower who was sent a whistleblowing letter alleging surgical errors before his wifes death has expressed surprise that the hospital involved demanded that staff provide fingerprints to identify the anonymous sender. 540 talking about this. [3] After joining the National Health Service in 1948, it moved to Hardwick Lane in Bury St Edmunds in 1973. 20,270 - 21,318 a year. Safety concerns included, but were not limited to, infection control, the timeliness of patient risk assessments, patient record keeping, recording and storing of medicines, emergency equipment checks, and mandatory training compliance rates for medical staff. 8000 print books plus e-book packages. At least one standard in this area was not being met when we inspected the service and But she said these concerns were dismissed by the then medical director, Nick Jenkins, and the then director of workforce and communications, Jan Bloomfield, who allowed the doctor to carry on working as he continued to self-medicate. It is managed by the West Suffolk NHS Foundation Trust. 10-102 Clinical Sciences Building, University of Alberta, Edmonton, Canada, You can also search for this author in [10] The inquest concluded in September 2020 making serious criticisms of the management of the Intensive Care Unit. who still has on her cute cherry and heart pink pajamas Book Title: The Stockholm County Medical Information System, Authors: Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, Series Title: the service isn't performing as well as it should and we have told the service how it must improve. We last inspected the maternity service between 24 September 2019 and 30 October 2019. 01284 713 000. Staff felt well supported by their managers and were impressed at the visibility of the chief executive. 13 April 2021 West Suffolk Hospital The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds By Nikki Fox & Matt Precey BBC East Two directors are due to step. Staff across all five services inspected treated patients with compassion, kindness, dignity and respect. All people spoken with stated that they felt the hospital was clean. At least one standard in this area was not being met when we inspected the service and. During an inquest into her death, it was heard she had been given glucose instead of saline via an arterial line. 'Witch hunt' Suffolk NHS boss still paid after stepping down NHS Trust Royal Papworth Hospital NHS Foundation Trust West Suffolk NHS Foundation Trust . Staff training and compliance in key skills fell below trust target, specifically for medical staff. 2023 Springer Nature Switzerland AG. The resulting book is unusual. The trust should ensure that the nutrition, hydration and toileting needs of patients are met when recovery is utilised as a step down area from CCU. VB tornado damages estimated at nearly $16 million New healthcare facility. Arrangements were not in place for oversight of local audits, two audits we saw did not have action plans assigned to them. Medical cover at night was not consistent and was not in line with good practice guidelines. The CQC's specific areas of concern comprised the hospital's culture, organisational responsiveness, and maternity services.[15]. We spoke with 16 staff including ward managers and other staff in the nursing teams. Staff were overwhelmingly caring in delivering care to patients. The official Facebook page for West Suffolk NHS Foundation Trust. Car Parking Information. Read our privacy and cookie policies. Getting To The Hospital Collapse all Expand all By Road View By Bus View By Train View Police were called just after 6pm yesterday (Thursday, March 30), to reports of a three-vehicle collision on the eastbound carriageway, involving two lorries and a van, near Beyton. we have taken enforcement action. Systems for audit and documentation records and consent were not embedded or monitored effectively. Visit website. Two months later, her husband Jon received the anonymous letter that highlighted concerns about her treatment and suggested questions about the role of a particular doctor should be raised. In a statement, West Suffolk NHS Foundation Trust chief executive Dr Steve Dunn said: "On behalf of the board I would like to thank both Nick and Helen for their dedication and leadership over many years. During this inspection it was evident that the trust had an established staff base that was proud to work at the hospital. Warby said the allegations concerned a previous incident which is not being looked at here and we cant comment on. West Suffolk NHS Foundation Trust. We will use this report to make further changes to continue our work to create an open, fair and inclusive organisation that puts our staff and patient safety front and centre.. So I can understand that aspect of it to a degree, because the allegations involved in the letter could potentially involve a criminal case., In a written statement issued after the adjournment, Warby added: Transparency is important in maintaining confidence in the NHS and upholding patient safety, and hospital staff should feel able to speak out on any issues they identify in the workplace.. The hospital had not told the family about problems with Nunn's care before a whistleblower sent them a letter. Officers were called to the 3300 block of East Princess Anne Road around 4:50 a.m., according to a tweet from Norfolk Police Saturday morning. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We issued a warning notice under Section 29A of the Health and Social Care Act 2008 on the 14 November 2019 and told the trust it must improve. We saw that clinical areas were kept clean and ordered. Another person said about the staff 'They are wonderful.' West Suffolk Hospital - Wikipedia Availability Time of Day The trust should review medical staffing, particularly within end of life care services to ensure consultant cover meets recommended national guideline levels. Suspended ratings are being reviewed by us and will be published soon. In emergency and life-threatening cases continue to come forward as normal or call 999. [6], After a member of staff had written anonymously to the family of Susan Warby, a patient who had died whilst under treatment at the hospital, staff were asked to provide handwriting samples and fingerprints to a serious incident enquiry. An A&E patient forced to wait over eight hours to be treated on the first day of the crippling nursing strike has begged Rishi Sunak to 'please, please, please, please, pay your staff fairly . The interim head of midwifery was providing good support to her team; however they would benefit from further support. PPT - West Suffolk Hospital NHS Trust PowerPoint Presentation, free there are some services which we cant rate, while some might be under appeal from the provider. Springer Book Archive, Copyright Information: Springer-Verlag Berlin Heidelberg 1978, Softcover ISBN: 978-3-540-08950-6Published: 01 October 1978, eBook ISBN: 978-3-642-93101-7Published: 06 December 2012, Series ISSN: Requires improvement The trust should ensure appropriate senior staffing support to promote patient safety, including midwifery support in the management of complex cases on labour ward, appropriate supervision for high dependency patients and appropriate level of supervision within outpatients. This meant that challenges were addressed quickly and efficiently. Therefore executive managers were able to make decisions based on valid information about the experience of people. We carried out this comprehensive inspection as part of our regular inspection programme. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. He could not confirm whether the allegations involved the death of another patient at WSH the local hospital of the health secretary, Matt Hancock. The service also had two practice development midwifes to assist maternity staff with their mandatory training and competencies and a safeguarding midwife who staff can seek safeguarding advice from. Ward G1 - Macmillan Unit. The very fact that a clinician felt it was necessary to contact the family directly in an anonymous manner is all too telling of a draconian blame culture where staff feel too afraid to speak up when things go wrong. Additional support for critical care patients was provided by a follow-up nurse and a critical care outreach team, who also provided a cross-department education programme. 1 November 2012, Termination of Pregnancies Review Report published 19 June 2012 for West Suffolk Hospital - PDF - (opens in new window), Published Ramp access; induction loop; washroom for disabled users and lift to lower floor meeting rooms. Doctors did not realise the mistake and then treated her with insulin to bring the blood glucose levels down, despite the risk this carried of brain damage. Secretary of State for Health and Social Care, https://www.england.nhs.uk/statistics/statistical-work-areas/ae-waiting-times-and-activity/, "Doctors at West Suffolk hospital 'too scared' to report safety issues", "Anonymous letter prompts police inquiry into hospital death", "West Suffolk Hospital faces inquiry after 'witch-hunt' for whistleblower", "Inquest finds West Suffolk Hospital mistakes were contributing factor in Bury St Edmunds mum's death", "West Suffolk hospital faces fresh questions over whistleblower tipoffs", "Hospital whistleblower raised alarm over doctor seen injecting himself", "West Suffolk Hospital rated as 'outstanding', Royal London Hospital for Integrated Medicine, National Hospital for Neurology and Neurosurgery, University College at Westmoreland Street, Walton Centre for Neurology & Neurosurgery, Royal National Hospital for Rheumatic Diseases, Robert Jones and Agnes Hunt Orthopaedic Hospital, https://en.wikipedia.org/w/index.php?title=West_Suffolk_Hospital&oldid=1145507914, Short description is different from Wikidata, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 19 March 2023, at 14:03. They speak discreetly with me behind a closed curtain.' She urged it and other trusts to be avoid jumping to any conclusions that an individual raising concerns is simply making trouble. Bosses at Matt Hancocks local hospital have been severely criticised in an NHS report for their part in an intimidating bullying scandal exposed by the Guardian. Acute Medical Unit - Admissions/Ambulatory Care/DVT Clinic - AccessAble In his statement he said: Sadly, questions still remain about whether Sue could have survived if these errors had not been made, and I will continue to seek answers in relation to this., He added: The one positive to come out of all of this is the changes that have been put in place to protect future patients and prevent future incidents. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. (modern). The trust should consider developing strategic planning arrangements including action plans to achieve service goals, a performance dashboard for childrens services and a comprehensive transition policy to help all teenage patients adjust to adult health services. Situated in the Drummond Education Centre on the hospital site, come to us for information . The independent report published by NHS England on Thursday criticised the current chair of the trust, Sheila Childerhouse, and the senior management team, who have all since left, for having insufficient regard for patient safety and discouraging staff from raising concerns. The trust's tactics, which were widely condemned as a "witch-hunt . The provider had good arrangements to promote effective performance of the service. 2 August 2010, In All felt victimised, Outram noted. Trust management were accused of carrying out a "witch-hunt" after staff were asked for fingerprints and handwriting samples in an attempt to find the author of a letter that was sent to the husband of a deceased patient. Suffolk County Huntington Hospital 270 Park Avenue Huntington, NY 11743 (631) 351-2000 Mather Hospital 75 North Country Road Port Jefferson, NY 11777 (631) 473-1320 Peconic Bay Medical Center 1300 Roanoke Avenue Riverhead, NY 11901 (631) 548-6000 South Oaks Hospital 400 Sunrise Highway Meanwhile the health and social care secretary, Matt Hancock, who purports to champion patient safety, and in whose local hospital this is happening, has simply buried his head in the sand when approached about the matter. On board the worlds last surviving turntable ferry. to spend a sabbatical leave studying the developments within the Stockholm County health operations. [3], After joining the National Health Service in 1948, it moved to Hardwick Lane in Bury St Edmunds in 1973. West Suffolk NHS Foundation Trust - Home - Facebook The BBC is not responsible for the content of external sites. In a letter to staff, seen by the BBC, West Suffolk NHS Foundation Trust's chief executive Dr Stephen Dunn made the announcement, but made no reference to the independent inquiry. Ward G1 - Macmillan Unit | AccessAble Successful management of diabetic ketoacidosis: an innovative protocol Visit website. Mr Jenkins is due to step down in his role as medical director at the end of May, but will stay on as a part-time emergency medicine consultant. Home [www.wsh.nhs.uk] The affected hospitals are: West Suffolk, Hinchingbrooke in Cambridgeshire, James Paget and Queen Elizabeth in Norfolk, Airedale in West Yorkshire . WSFT was awarded foundation trust status in December 2011. Widower 'surprised' by hospital's fingerprint hunt for whistleblower