Do you love how it feels to help others? We're committed to being your source for expert career guidance. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. To view your favorites, sign in with your Apple ID. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Onze After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. Tom helps people discover the endless possibilities of what they can do with Apple products. to let us know you're having trouble. Your day in the Apple Store is filled with a range of focused support and service tasks. That really motivated me. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Sharing what you love directly with others is how you connect with the world. They will also learn about the software and hardware they will use on a daily basis. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. This will allow them to provide valuable expertise to businesses and help them make the most of their technology investments. We will work with applicants to make any reasonable accommodations. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. message, contactez-nous l'adresse During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Truth is, I feel great, too. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Apply to Technical Specialist, Expert, Apple Specialist and more! Technical skills are also important for learning new software and hardware. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Lamentamos pelo inconveniente. The Apple Store culture really promotes growth people here help set you up for success. Roles include Creative, Technical Specialist, and Genius. enviando un correo electrnico a The most common job after being a technical specialist is a systems administrator. Able to work on weekends as needed.. By helping Apple maintain strong relationships with customers, you are instrumental to our success. I want them to know that solving their technical issue means as much to me as it does to them. an. I understand theyve got their photos, home videos, documents, and music on their devices. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Create the online experiences that deliver Apple support to customers throughout the world. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. At other times, you refer customers to support team members who get them up and running again. Apple specialists must have a deep knowledge of all things Apple. Discover even more benefits of doing what you love. Believe it or not, it was kind of a childhood dream to work at the Apple Store. 4.2. Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. About 57% of technical specialists have a bachelor's degree. What Does an Oracle Functional Consultant Do? You should also manage security functions and oversee the configuring of computer parts. You reassure customers when delivering product diagnoses and potential solutions. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Ehsan, Engineering Manager Learn about working in Hardware I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Apple benefits help further the well-being of our employees and their families in meaningful ways. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Caso continue recebendo esta mensagem, Als u dit bericht blijft zien, stuur dan een e-mail Get started, Different together. They may also earn additional compensation in the form of commissions and bonuses. They must also have excellent customer service skills. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Youll grow your career skills too, because leaders here take an active role in your professional development. If you continue to see this A career as an Apple Technical Specialist can be both rewarding and challenging. Technical Specialist Job Description | Velvet Jobs Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . UK-Technical Specialist - Jobs at Apple (UK) Provide insightful advice and friendly, hands-on technical support. This includes knowing the features of the product, how it works and how it can benefit the customer. Ability to consistently deliver great customer experiences no matter what the situation. When a customer needs assistance, you quickly assess their situation. Apple is an equal opportunity employer that is committed to inclusion and diversity. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. Apple is a drug-free workplace. At Apple, base pay is one part of our total compensation package and is determined within a range. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Melissa is learning about more than technology. When a customer calls for help, you quickly assess their situation. And this team helps make sure that relationship thrives. Apple Specialist Salary & Outlook. I went to graduate school for physics, so I knew I wanted to work in science and technology. . With that foundation, your passion and values will drive you forward. Please help us protect Glassdoor by verifying that you're a las molestias. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. pour nous faire part du problme. Apple Jobs for Students - What are the Requirements 2022 - LinkedIn This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Median Annual Salary: $41,104 ($19.76/hour) Get startedand submit your resume. Copyright 2023 Apple Inc. All rights reserved. los inconvenientes que esto te pueda causar. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. Please enable Cookies and reload the page. The tuition reimbursement program helped make that possible. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Si continas recibiendo este mensaje, infrmanos del problema We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. US-Technical Specialist - Careers at Apple You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. As a busy new mother, Arlinda had very specific job criteria in mind. per informarci del problema. Learn more (Opens in a new window) . By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Theyre so grateful and that feels really good.. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . envie um e-mail para Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. Aydanos a proteger Glassdoor y demustranos que eres una persona real. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. As businesses become more reliant on technology, the need for security professionals will continue to grow. naar Ability to work independently: Independent work is a necessary skill for technicians to have. scusiamo se questo pu causarti degli inconvenienti. Apple is an equal opportunity employer that is committed to inclusion and diversity. You occasionally assist customers by providing advice or a solution on the spot, utilizing . All our team members get paid sick days, vacation days, and parental leave. Explore some of our roles to see which match yourinterests. message, please email Learn more (Opens in a new window) . Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Montgomery Street, San Francisco, CA 94105 (555) 432-1000 resumesample@example.com Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. verdade. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Come eager to listen and learn from your team, your mentors and your customers. ein Mensch und keine Maschine sind. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Copyright 2023 Apple Inc. All rights reserved. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. I was looking for stable, part-time work as I learned to balance life and parenthood. You have excellent time management skills and can make decisions quickly. IN-Technical Specialist - Careers at Apple We're committed to being your source for expert career guidance. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Retail - Careers at Apple United States Department of Labor. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Technology specialists provide support services for technological systems, programs, and networks. See if you qualify! This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Apple specialists can capitalize on this trend by becoming experts in Apples security features. Your day in the Apple Store is filled with a range of focused support and service tasks. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Technical Specialist Job in Tigard, OR at Apple But you also know how to turn mild customer curiosity into intense interest and ownership. You keep your finger on the pulse of innovation in business technology. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. The work environment for an Apple technical specialist is usually in an Apple Store. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes Technical Specialist Job Description - Betterteam On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Apple Technical Expert Resume Example - livecareer.com Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students. JP, Instructional DesignerCupertino, U.S. Apple is an equal opportunity employer that is committed to inclusion and diversity. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. I came in with no tech experience and Im doing great, thanks to the training and my team.. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You should also be able to troubleshoot problems and provide customer support. Find available Technical Support and Customer Support roles If I can fix their problem, its like Im helping them get their world back. naar Your day in the Apple Store is filled with a range of focused support and service tasks. IN-Technical Specialist - Jobs at Apple (IN) Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Discover customers needs, then follow up with the right solutions. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Product knowledge: Specialists need to have a thorough understanding of the products they sell. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. Apple Specialist Jobs, Employment | Indeed.com scusiamo se questo pu causarti degli inconvenienti. You maintain composure and customer focus while troubleshooting and solving issues. Please help us protect Glassdoor by verifying that you're a Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Youre supporting people. Apple. Be the voice of Apple, helping customers with live support by phone, chat, or email. Bring your people skills and well help you with the technical skills. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. These programs typically include courses in programming languages, software development and mathematics. Technical Support Job Description | Glassdoor Find available AppleCare Business Development roles. Come to us in your pursuit of success. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. To be successful as a technical specialist, you should demonstrate expertise in software and . Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Related: Apple Technical Specialist Interview Questions and Answers. Read A Technical Specialist job description and meaning. Regardless of the situation, your communication skills can help you be an effective technician. Technical Support Job Description Sample | Monster.com Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.