If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. They are compatible with any hub from different suppliers. You can download the My BT app from the App Store or Google Play Store. 15h25. This article will give you a specific explanation of this problem and a full tutorial on fixing it. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. Follow these steps to work out the best location for your disc. After removing the hub in the third step, you must pair it again and set it up. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. If you're still having problems, use our online troubleshooter. Add the new network name or password. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. Are you seeking a step-by-step guide on BT wifi disc setup? You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. Wonder if any one else has had this problem? But here is the best part. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. How do I Change the Name of My Wireless Network? But if you cant move it, dont worry, your disc will work OK. No action required - it takes approximately 60 seconds to fully turn on. 1. Hi@JimWooly21 thanks for the update and good to hear all is working ok now. This will guide you through the set-up and suggest the best location for your disc. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. This is the process to pair them without the app. Connect the disc to the hub via Ethernet cable by closing the two devices. If you're still having problems, use our online troubleshooter. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Step 4. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. 19-08-2019 The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Step 2. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. Watch this short video to set up or follow the steps below it. Alternatively, follow the steps below to connect using an ethernet cable. Do not use it if it is damaged to prevent danger. 15h30. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. This will guide you through the set-up and suggest the best location for your disc. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. 20h47. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Check the connection between the Openreach modem and the main and turn on the lights before activation. Step 2. The light will change to flashing red, but will go back to solid blue after a few seconds. You wonder what you should look out for when making a BT complete WiFi disc setup. On the other discs you can use the Ethernet port to connect other wired devices to the network. Set mode 1 for the complete WiFi Disc instead of setting mode 2. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. 10-07-2020 Dont put the disc on fragile surfaces to avoid breaking or scratching. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. I've sent you a Private Message with details on how you can get in contact with the mod team. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. Just plug it in to the mains and connect a lan cable between it and the hub. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). on Is there another way to pair it without connecting to the router by Ethernet cable? The following simple steps will help you switch the mode 2 set to mode 1: Step 1. Another way you can use for BT Wifi discs setup is to use a mobile app. Setting up your Complete Wi-Fi disc is straightforward. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. In the My BT app, go to Hub settings and select Update Wireless Network. Press this button and wait until all lights are off, Step 3. I have had the SH2 and Disc for over 9 months and it has never lost connection. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". You can do this from the Settings menu or manually turn each disc off then on. Press POWER on the device again to turn the hub on. But if you cant move it, dont worry, your disc will work OK. In this case, it means the BT WiFi disk can not be connected to the network. BT WiFi is for users who must put up with patchy WiFi spots. Wait for the final results from the app. The best spot for your Wi-Fi Disc. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. Step 3. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The quickest and easiest way is by using the BT Business app. 15h25. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. The LED is permanently red and the new disc doesn't appear in the app. Unplug the Ethernet cable from both devices. The hub's administrator password allows you to log in to the device system. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. The extension will typically alert you if you are too near or too distant from the router. Built-in wi-fi technology automatically . For further troubleshooting and support see What does the orange LED on the disc mean? 30-03-2019 Avoid obstructing it with the carpets or blocks. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. You need the My BT app to find out where to place your discs for the best signal. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. Re: Does BT Wifi disc require a physical ethernet connection to work? Step 1. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. For further troubleshooting and support see What does the orange LED on the disc mean? The LED will flash blue slowly. 20h02. This will guide you through the set-up and suggest the best location for your disc. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. However, this information is not applied for Xfinity modem blinking green. on Plug your Wi-Fi Disc into a power socket and turn it on. Go to your nearest store or order a new shop online for new cables. Do BT Wi-Fi Discs work with other routers? Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. So the problem must have been some corruption within the Smart Hub 2. You need to activate it by following the instructions in the email we sent you. On the home screen, select. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Your first disc will use the Ethernet port to connect to your hub (router). 10-07-2020 You can also get full Wi-Fi as part of the BT Halo 3+ package. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Maintain the rooms temperature from 0 to 40 degrees Celsius. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. This will guide you through the set-up and suggest the best location for your disc. Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. Power off disks that are not directly connected to a hub (router). Again the light will turn a solid blue. Problems with Complete Wi-Fi, what do I do? Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Step 3. Hi@gibbylinkswelcome to the community and thanks for posting. Only by factory resetting all three in that order did everything work together. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. 19-08-2019 Announcements, Guides & Community Updates. 31-03-2019 The red light often indicates a potential problem when it appears on your device. Dont use another power adapter. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. You can download the My BT app from the App Store or Google Play Store. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. This will take you through the setup and suggest the best place for your discs. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. Step 4. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. 13-04-2019 Step 4. Besides, you also update the useful information about this device from our post. Everything you need to know about BT WiFi disc. 18h07. Alternatively, follow the steps below to connect using an ethernet cable. Also, it is unable to receive a stable connection from Smart Hub. If you are a new customer, the company will provide you with a BT ID through an email for activation. Ask for support from BT team if you have issues. 19h54. Besides, keep the BT disc away from other electrical devices. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Wait for it to be turned off for about 15-30 seconds, Step 4. Step 5. on You can still set up your disc without it. Step 3. on @JimWooly21Thanks for posting and welcome to the BT.com community forums. Go to Advanced Settings and choose Wireless. If you're using Premium Whole Home Wi-Fi, you can't. on on The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. If you're an existing customer, you've probably already got one. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. You can still set up your Wi-Fi Disc without it. You must connect them with an Ethernet cable through another disc. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Thanks but it's only disconnected 2 maybe 3 times over 8 months. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. If you encounter any issues, access the BT official website's support team. Setup Complete Wi-Fi (Black disc) without cable? Step 3. What is Complete Wi-Fi and how do I get started? Step 5. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The range of the discs can vary significantly depending on the operating environment and the location. What's the Admin Password, and Why do I Need it? What to Do if I have Issues Setting the BT Disc Up? If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Then you can get connected and online straight away without your broadband being activated. There's one . on A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. This is awesome info. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. You also consider some methods to keep the disc safe. Try moving the disc closer to the one connected directly to your hub (router). BT Hub 5 on 70 meg BB. on Wait until the disc has cooled down before turning back on. I have been looking for a resource like this. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Go to your nearest store or order a new shop online for new cables. 11-07-2020 The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. The LED is permanently red and the new disc doesn't appear in the app. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. Ihad the same problem as Jim. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. A blue light lets you know the disc is in the best location. In the unlikely event that a disc gets too hot, it will turn off automatically. Step #2: Power Cycle or Restart the BT Smart Hub. 19-08-2019 Step 3. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. These settings can be varied if you first set up the device. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. If you're a new customer, we'll have created your BT ID when you joined. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Take a look at the video and information below about getting set up. Wait for 5 minutes to start a detection on the device. A BT sales rep offered me a new contract that included the Wifi range extending discs. Sure enough, we see a 75% increase. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. The LED will flash blue slowly. The best way to connect the hub and disc is to follow the instructions in the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on When the light on the disk turns solid blue, it is connected. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. Unplug the cable. I can't install an add-on disc. Usually this is about halfway between the two devices. 3. On the other discs you can use the Ethernet port to connect other wired devices to the network. 2. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. 19-08-2019 Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). If you don't have this or want to know more see What is a BT ID and how can I get one? Mode 1 setting offers you the best performance with the optimal speed and range. Youve found a great location for your Wi-Fi Disc. If you're an existing customer, you've probably already got one. You'll need to update your wireless devices with the new details. on Announcements, Guides & Community Updates. The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. Your first disc will use the Ethernet port to connect to your hub (router). Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. If it shows blue light, the location it tells you is excellent. On the home screen, select More, Your wi-fi network and then Set up new disc. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. You can follow internet usage, bill, and products of the UK companys extras. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. It will then connect wirelessly to the hub after a few mins. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. You should update your wireless equipment with the new details. Unplug the disc from the mains and plug it in at the preferred location. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. You can do a location test with WiFi Disc, power supply, and phone. What's the Admin password and why do I need it? 15h36. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. 11h57, on BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. 20h19. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. You'll need to set up a BT ID to access the My BT app. My BT app has been intelligently updated to be your perfect Wi-Fi companion. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. 22h29. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Keep the disc and device away from the water sources. The light will turn to blink red but return to solid blue after a couple of seconds. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. First check the Ethernet connection from your hub (router). You'll need to update your wireless devices with the new details. Ask for an engineer to install Openreach if you dont have My BT app. You can manage your BT account without difficulty when using the My BT app. I have one of mine connected to an 8 port switch! - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus.