candles and other home decorating essentials. 1 bonus is the customer service is great and the people are really nice. They'd look into it they told me. I replied with my order number and this is what I got- "Unfortunately, we are unable to assist in this case. brooklyn > furniture - by owner . And also could occasionally buy accessories as gifts for friends I have bought from CB2's catalog quite a bit, And was very excited when the store opened. When I arrived at the store the employee helping me was unable to locate it so I had to order it and was told that it would be available to pick it up in-store in a week. Love their stuff and every item is shipped to their store for pickup or delivery in a week! It was easy and free to park. Ships free. CB2 is known for being the more moderately priced version of Crate & Barrel. Annoying as hell for me because I did NOT want my boyfriend installing these himself on a $3,000 couch (thanks for stressing this night shift RN out at work, CB2). I called and they said January. If you want your dog to get on the couch - buy the couch. Yes Cb2 is very cute but not worth the headache. post; account; 0 favorites. No good! We've recently updated the Chairish, Inc. A weird experience. Furniture - Best Modern Home Furniture Store | Crate & Barrel JC took care of us and he was extremely helpful, took his time with us, and we left very happy. But she made a call. Because now due to your lack of diligence someone who gifted us off your website will not get a thank you. Staff could not be more attentive and friendly. I love CB2's stuff, but if I could give this store negative stars I would. We went in to pick up things we ordered online including a Stilt High Dining Table. Sometimes it's hard to tell until you lift a sticker and get the shock that a simple acrylic stand is $300. Lancaster 22"x15" Textured Cream Plaid Pillow. The fact of the matter, is that you can get the same items and styles (even in different colors) from IKEA and at IKEA you will get a product that is not only more sturdy, but is also CHEAPER monetarily. Unfortunately, I did not choose to purchase with this company due to the height of the furniture. There were no other customers in the store during the slow weekday afternoon. You can also have items brought out to you for pickup, but we wanted to go in and check it out. She then changed her story and said that CB2 stopped doing that and the hour free parking was no longer honored. Customers are happy with the clean and modern design of their beds, although some issues with beds being squeaky or having durability concerns were mentioned. I had a reward certificate that I wanted to use and the cashier (incorrectly) informed us that they expire within 90 days, so we weren't able to use it. But I received it in a very good condition). That's why I went to the store in the first place, I point at something and ask to buy it - simple. I like the stuff. Since I was mostly looking at small dcor items, I didn't pay much attention to the furniture displays. I love their mirror collections, you can find great selection of different shapes and designs of mirrors. They basically told me to go away. Cassidy, Studio Shop Our Editor's Picks! I was told that I should get it by the end of March and they would let me know if any more issue. You have the option to disable non-essential cookies below. Basically, the theme of most of the items were basics, but made a bit fancier than necessary. cb2 irritated me three times with bad product, bad policy, and bad customer service. Privacy Policy and cb2 is a joke! Snooty. Crate & Barrel curtains are beloved for their simplicity, and for good reasontheyre the kind of curtains that youll own for a lifetime, capable of sashaying from one room to the next, or enduring a move from a city apartment to a country house. So would I shop here again? The managers their should be on cloud 9 with this sweet staff. I look forward to going back during the work week! So annoyed right now! If I wanted that answer I wouldn't have asked someones opinion. They offered to send another shipment via 2-day shipping. Were committed to responsible forestry. Furniture and bedding can be on the pricier side, but they do have nice accessories and tabletop items that are reasonable. CB2 is a fun place to wander around to get ideas for your home and is reasonably priced if you want to do some serious decorating and not have your house look like an IKEA showroom. I have bought almost all of my new furniture here for my new condo. Chairish uses cookies to enhance your experience, allowing features like. My boyfriend wrote a yelp review and was told to contact customer service (annoying as well know). I love the store. They again reschedule me for the week after (the whole time I am still only sleeping on my mattress, having gotten rid of my boxspring and frame in anticipation for the long-awaited CB2 bed frame). Today, Crate & Barrel ranks among Pottery Barn and Restoration Hardware as Americas most beloved interior design brands. They were professional and answered all my need. Big CB2 fans, thanks again! CB2 is a furniture and decor provider that aims to supply high-quality products for modern homes. I'm not holding my breath. From solid and subdued prints to geometric and abstract prints with bright colors, CB2 rugs run between $20 for small rugs to $2,000+ for the larger rugs. The associate places me on hold and returns to say that they will have to make a few calls but they can go ahead and set up delivery for next week. We bought two. If you use one of these and buy something, Slumber Search may make a small amount of money. CB2 dining tables range from $180 to $3,500+ dollars and are made of wood, marble, concrete, glass, and metals. I went in looking for glasses and dishes. Cashier asked for my ID to match my card, no problem. CB2 is very hard to enter without walking out having spent a massive amount of money! Why lie?! The cons: Durability issues were mentioned by some shoppers for both the dining tables and chairs. Me: I ask the second person at the cashier if he can check if it's in stock. The store would not help me with the tow company even though they contract or subcontract the tow company They employ a predatory towing company so if you shop here DO NOT GO GET COFFEE. CB2 Bed Reviews: Best Platform Beds (Updated 2023) - Slumber Search $47.95. We have quite a few things that we ordered online after selecting them at the store . My 3-star rating was because Melanie and Michael, the returns person, made the transaction as smooth as possible. When dealing with this company, you either get a completely knowledgeable person or an incredibly incompetent one. Cb2: (looks at iPad) it shows we only have one, which MIGHT be the one on display. services, you're letting us know that you've read and agree to the changes. It took 10 days, three more days than their ETA, which they kept changing to the next day and the next day and the next. They didn't. Chairish uses cookies to enhance your experience, allowing features like. services, you're letting us know that you've read and agree to the changes. This store is perfect for anyone that like statement making decor. I watch as the FedEx guy brings my package. I'm a fan of CB2. When we got there which is only a week away from our original return period I didnt think this company would be such a stickler when we purchased a lot of items from them in the past. I visited the store while in NYC a few years back and was impressed with the companies eye on trend design. The appointment day came, two men handed my boyfriend a bag of metal and left. The trinkets and other items were beautiful- i just was not as impressed with the furniture. "Yup". Decided it did not work in my space after all, and did not pick it up during the pickup window. It was the missing piece for my living room. As of now I haven't heard back from him yet, but so far the experience is quite a zero-star experience. 80% of the package was NG. I wanted to buy bathroom hardware, but they couldn't display it or bring out many pieces at a time from the back. Furniture Starting at $199 Shop All (157) Shinola Runwell Wood Frame Sofa Clearance $1,999.97 reg. Props to the friendly staff for making my day! The packaging was already open and dirty where the tape should have still been sticky but it wasn't bc it was clearly used and returned. I'm sorry, but I find that to be bogus, especially when you said it five times. Didn't even include glue for me to put them back on. $304. I understand special order items take a while to order. $6,094.00. I'm into the mid-mod style and CB2 cranks it up a notch and makes it current century fun. I recently bought a couch from CB2. Frames are built out of wood, or are meticulously gildedbut dont be surprised to stumble across a wild card in a material like mercury glass or brushed steel, either. CB2 has an incredible collection of mid-century modern, yet classically sophisticated. Had some plates delivered. Incredibly awful customer service. Clearance $46.00 reg. Try Crate & Barrel shelves. They reschedule the delivery for the following Thursday and I am only to find out today that I have been "unbooked." CB2 Coupon, Promo Codes: 25% Off - May 2023 - RetailMeNot.com They do validate parking for about one hour, so be warned (remember to tell the parking attendant you are shopping there too)!!! After being told last week that the bed would be in stock on 7th August, I just got off the phone with them and now it's looking to be in stock "vaguely late August to early September". I have worked in retail for years and even in my crumbiest days I can at least utter a word like hello to the customer. The quality is mostly there and the staff are most of the time helpful. Either way, I love this place. The old LIncoln location was more focused on crazy clock and bathroom knick knacks than serious furniture. Previous Slide Use Arrow Keys to Navigate Next Slide. Hello! This is our local store in visited often. She was very friendly and gave me an experience that will keep me shopping at my local CB2 in Miami Beach! Give all your stuff a place of its own with trendy storage furniture. Love the style and quality for the price. My disgust with them knows no bounds! The wood all matches but the dressers and bed stands had horrible handles. so they told us they have hardware that is interchangeable with all of their products. I will definitely go back with this type of service. Williamson, Brett He does come home with nice pieces, but they are quite pricey compared to the outlet that was across the street. I connected to a lady, I believe her name was Melanie, who transferred me to returns. She was just simply the nicest. Thanks to Tracy we will definitely be back for any future household purchases. $1,499.00 Final Sale Faye Sofa Clearance $1,349.97 reg. Still, today in the mail, I received $150 gift card from them. I've had to often approach staff to get help and to eventually buy something. Very frustrating. A few days after purchase CB2 calls me to let me know that I can have it delivered the following week but considering we were away during that time we decided to stick with the original date. People here only post problems for you, not solutions. I really wanted to love this store as I am a long time customer of Crate & Barrel but this place is nothing like that. Some issues with the longevity of certain couch models. He did and was told someone would be in touch within 48 hours. There were many unique items and trendy displays. Sell an Item. But only one thing bothered me. Called customer service and they said their records showed I'd taken delivery! Arrival day comes. I like CB2 and sometimes go in the brick and mortar store to look at things in person that I've been checking out online. Ordered a Bed and Dresser mid June, the bed was on backorder until "early July". The size of the pillows seem to be larger and don't fit properly against the frame. As they grew, the Crate & Barrel brand was able to take on new endeavors, including the addition of new stores and eventually, self-branded merchandise. I like what CB2 brings to the furniture game. The said they would have it delivered in a few days. Quite apparently from the many duct tapes on the packaging, this table is a returned item and the store did a bad job at quality control by not checking if all parts are intact when they took it back. This site uses cookies to improve your experience, to analyze website usage, and for marketing purposes. Customer service was a hit or miss depending on who you were dealing with. I stopped in today to pick up a bistro table I'd ordered via the website. This best-selling coupe is (finally) back in stock, UP TO 30% OFF DECOR, BEDDING & ENTERTAINING, Clara I've bought a lot so far, and have gotten a lot of free reward credit from them!! The customer service was horrible. Decorating guides, designer tips, home tours, and more! If you crave even more print, look for Crate & Barrel vases and Crate & Barrel planters, which often have designs stamped directly into the ceramic. 2023 Chairish, Inc. All rights reserved. Customer service referred me to the store. Chartreuse is my favorite color, so naturally I'm biased, but I love that they have bold accents like deep blue, bright red & green. When she tells me that the faux ones start at $129 (for about a 3'x5' size), I comment that it probably won't work for me, given that I just bought a 6' long one for $99 at Costco. Gently Used Restoration Hardware Furniture | Up to 50% off at Chairish AWFUL. I love CB2 as a brand, but the salespeople in this store are rude and unhelpful, especially compared to the lovely and engaged staff at the Berkeley location. It's a ton of bullshit! this place is definitely not an outlet store but it is a store with good and reasonable price but they'd still cb2 so expensive. Lie. He was patient, informative and when I go back, I will always ask for him. No return call, no emails, nada. First of all, I love the store. We waited for over 30mins in store, literally walking around trying to find someone to help us purchase an item. Still a great place to put some individual personality into where you live. I picked up 3 of the 4 necessary boxes from the store itself the next week. Meanwhile I have family coming into town for Labor Day and I need my items. Don't. Me: 1. The store is on par with West Elm, with more of an urban edge. cleans easily and adds storage space cool. They fix my bill and she hands it and says "here you go". Thanks to their low-key stylings, youll also be able to pile on plenty of Crate & Barrel pillows. (Th-Sat, Mondays) Dennis is who I aspire to meet at every store I shop at. Gorgeous furniture and true southern hospitality. Great style. I am 5 stars for CB2 selection and style and because of a Manager problem in this store, only 3 stars for the Miami Beach outlet Prices, as with all of CB2. Not very good for customer service! Just add some cool decor plus a large rug underfoot and voilayour space is ready for everything from lounging solo to hanging with the crew. Check your text messages & reply "Y" to receive your discount code. Yeah, it's Uptown and parking sucks, but it's such a fun store. That was a very considerate gesture I truly appreciated! This CB2 is an urban oasis in the sea of yuppies that inhabit the North/Clyborn area. Tried another second checker who appeared to be free. Rude and unprofessional, and if you are in luck, she might lecture you on how to shop (i.e you aren't allowed to change your mind). The cons: Some customers mentioned issues with assembly. ( I am partial to kooky animal furniture). And also the prices were right. I love CB2, the decor, the layout and especially the customer service we received. - limited selection - everything's white, orange (lots of it), and one other color - the metal stuff are, quite frankly, kinda clanky. I've received no emails or phone calls during this entire time. I've had numerous product quality issues but the most recent one has provoked this negative review. 9/19/15 I never called CB2 back, per the response to my review. Grab a used Crate & Barrel headboard or bed in fabric or wood to give your bedroom a crowning touch. Crate & Barrel. I decided to try online customer service. Loving the simple life? On the day that I came to the store to pick up my order, I decided to look around to see if I can find myself a new vase or pot. The salespeople are always very helpful with any questions or concerns you might have. They won't let you use the bathroom either. The style is still Crate & Barrel-but a more sleek-urban chic! They have great prices. This store is very beautiful, and modern. Lucky me, CB2 had it all thought out. My husband likes to come here and bring interesting things home. I easily could've dropped a few hundred dollars. The style and quality is what we love the most. She doesn't know how to refund/adjust my sale so someone else helps her. Disaster delivery for just a coffee table. At no point did she make eye contact, say "I apologize", nothing. I spoke with the manager, who was condescending, and refused to do anything whatsoever to rectify the situation. Suite 69473 More of a showroom. Herman Miller. Music too loud. are fair to somewhat expensive depending on the particular piece. , but the rep said she did not have any more information available. Thanks CB2! People are friendly and willing to help. CB2 Bucatini Rug. The staff is extremely friendly and helpful, and there's plenty of metered parking next to the store. Box after box was damaged. Anansi, Up to 30% Off Decor, Bedding & Entertaining, Warehouse Sale: Up to 60% Off Decor & Mirrors, Warehouse Sale: Up to 60% Off Pillows & Throws, Warehouse Sale: Up to 60% Off Kitchen & Dining, Warehouse Sale: Up to 60% Off Bedding & Bath, Do Not Sell or Share My Personal Information. I actually broke something while recently visiting. Love this place! The two stars are for how I have not received a part of my order yet. Minimalist lines and bold silhouettes give your floor plan a fresh perspective without detracting from the room's understated elegancewe're talking marble, concrete and a sleek black and white color palette. Because it is a floor model " I was told. I drove an hour and half to the warehouse,missing work,and then got home to realize the coffee legs were missing. Thanks for nothing CB2 On North Near Halsted Thanks For "NOTHING". But for me, to look through what they have for the occasional dish/wine glass/highball for me to talk home is too much. Don't waste your money in CB2, go to another furniture store like west elm, Scandinavianare much more better. Thanks Tricia for responding to my review. Take 30% Off at CB2 Get furniture, decor, and more at CB2 and save 30% on your purchase by using this coupon when you check out CODE M30 Show Coupon Code 20% OFF Up to 20% off on select Outdoor Furniture PROMO Get this deal 20% OFF Get Extra 20% Off Select Items with Promo Code Get an extra 20% discount on select items. Look for everything from campaign dressers to nightstands with Mid-Century Modern-style details. BEDROOM FURNITURE We were then able to find a few more things that have really made our home feel even cozier. The staff were pleasant, although not terribly efficient; I wouldn't come here unless you had time to browse and wait to be rung up. The quality is on par with Ikea, maybe worse in my experience, not worth the price point nor the time and energy to make it right. It's a much more modern and young Crate & Barrel. Again it wouldn't have mattered to me I would have accepted that , but it was his attitude, his arrogance that made to want to argue on this further . It was a Sunday so I may have been dressed a little raggedy. It was kind of creepy. Here at Chairish, we help consignors and designers offload their used Cb2 furniture to support a sustainably chic planet. I say, since you missed the deadline when can I come get my full refund? (They also have mugs with little spoons attached if that's more your cup of tea--pun intended.) It's a story of the men and women who bargain hard and keep costs low to get you the best values for the money. For those that are unaware, CB2 is the cooler more urban and modern sister of Crate and Barrell. CB2 has been around for some time. CL. Tried to post a review on the CB2 site noting my issues. The minimalist style furniture is not to my taste. They offered honest feeedback, and were most helpful. - At the store, I am informed that the mirror was not in stock at the store but was in stock at the warehouse and would be available to pick-up in a few business days. One recent exceptional anecdote: In April I purchased a large, heavy $300 mirror from them in preparation to decorate the house I was moving into. The furniture hear is lovely, I could see each piece in my home if I had the room for it all! Notably, this is one of the few . I wish I could move in! Alas, my prayers were answered! You have the option to disable non-essential cookies below. I have ordered quite a few furniture and carpet items at CB2 as I am updating my condo. Was just told it was now scheduled to "arrive at the warehouse" in 16 days. However, when we sit down on ours, it feels like the cushions are filled with the same stuff as a bean bag, and after you are done sitting on it, the cushions do not recover their shape. See photos. This is a great store for furniture and home goods and what better to have it with Crate and Barrel quality. I bought a sofa from Room and Board and they provided EXCELLENT service delivery and setup. list of cookies. We were not in a hurry. This store is on the smaller side, though admittedly I do not have much to compare it with since this is the only CB2 location in vicinity. Up to 60% off Clearance - Crate&Barrel Start with pricing, and then work your way down to adding some additional styles. Besides, I should be at home all day because they can't say in advance if the delivery will be in the morning or not. Well marked (free!) The furniture is extremely low, in which puts you in mind of ikea furniture. After close to a month later, I contacted them and they told me they would call when it would be ready. Whether you're revamping the living room, bedroom, dining room or bathroom, shop our collection of unique furniture sales and decor discounts to Finally I get out of the store, only to find as I looked at my receipt that I had been misquoted a price on a hanging frame, and I was missing 2 of my items. After looking and trying all the couches in the store, me and my boyfriend decided on one. They are the best around the sales times I've noticed, if you want to try and save a little. It seems like every week or two, they have specialized sales - one week will be 15% off all sofas, another week will be 15% desks, etc. This store has everything from furniture, to the smallest accessories. Before visiting there Georgetown store, I researched things I wanted online first. $4,896.00. CB2. Delivery guy shows up and the first sentence coming out of his mouth is "you have missing parts in your order you need to call the store not my problem" and I'm standing there shocked thinking to myself who is this guy?! In fact, some of it has held up better than items from Crate & Barrel. Mother's Day is May 14. I checked out with two things I saw online and if they are out of anything in store they can order it for you online and usually wave the shipping! One associate was even walking directly in front of me while having a conversation with her colleague, knew I was walking directly behind her yet never even looked at me. Great job, Brianna! In a nutshell - STAY AWAY FROM THIS PLACE! You get 10 points in rewards per dollar; rewards that give you store credit! Everyone that comes over thinks it's real but it's not. The delivery was exceptional. The Ultimate Guide to Online Furniture Stores : r/LivingSpaceSales - Reddit CB2 Coupon, Promo Codes: 25% Off - May 2023 CB2 Coupons & Promo Codes Submit a Coupon In-Store Pickup Delivery FREE SHIPPING Sale Free Shipping on 500+ Items 20 uses today Get Deal See Details UP TO 25% OFF Sale Up to 25% Off Select Categories Verified 12 uses today See Details 3% OFF Sale Free Shipping & Exclusive Discounts With ShopRunner I recently moved to the area from Chicago, and literally have no furniture, and have been waiting patiently for my order. From couches, to bedroom sets to outdoor furniture; I pretty much want everything. list of cookies. So I'm trying to talk to the guy can you maybe call the store to figure out why you're missing parts? Even with the editorial edge CB2 offers, prices are aimed at first-time apartment dwellers, making CB2 just about the coolest brand ever. They WOULDN'T discount the item because it didn't fit in the 14 day window! The pros: Nice styles and options for most living spaces. We had just bought a Sheepskin rug for our bedroom from Costco a few weeks prior and was looking for smaller ones to fit next to our bedside. CB2 Dining table + fraizer chairs chestnut set. - furniture - by I ordered a piece in November and was told mid Dec. If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right.