If you pay by monthly fixed Direct Debit, we wont send you bills. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. Give us a call now, sit back and let us do the work. So for example, if your billing period ends on the 15th, and we get your reading on the 12th, well know exactly how much energy you used for most of the month. Dont worry we wont send you spam or share your email address with anyone. If you would like to provide a reading, you can enter it below or login to your account and submit it under the My Gas Meter tab. If you have a traditional meter, it suggests submitting your meter reading on the app or online. For businesses with heating, hot water and natural gas equipment needs. - Top up your smart pre-pay meter. With an imperial meter the part units are often displayed in the form of a dial as illustrated above. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). The purpose of a submission is to provide a more accurate reading of your usage of electricity that month. Not activated your online account yet? If your latest bill is due, we'll use this reading to create your bill and we'll let you know once it's ready. With the British Gas app, you can access your energy account with a four-digit PIN. Your meter reading has been recorded. You can interact with them through the British Gas smartphone app. If we are not able to use your reading we will be in touch. 06890795 registered in England and Wales, VAT No. This step is not required for metric meters as they are read directly in cubic metres. Please verify that you are a human to continue. Take 3 minutes to tell us if you found what you needed on our website. - Submit meter readings for more accurate bills. This meter reading is 12345. Our Dawn Hub is one of the largest integrated natural gas storage facilities in North America. British Gas even considers its multilingual customers. For one-off repairs that are less urgent theres a different number to call: 0333 202 9799. British Gas smart meter customers are still unable to track their energy usage, with some complaining they have been unable to check consumption on the firm's app, website and in-house display for over a year. Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional 140 from the Warm Home Discount. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. How to submit a meter reading if your energy firm's site crashes Report a security concern This is also the number to call to help you set up your new home if you want to continue to receive your energy from British Gas. Ignore any other numbers. Advice can vary depending on where you live. Advice for people affected by child abuse. MSE Forum It's free & available on iOS & Android MSE App If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased persons utility bills and energy supply. What happens if I dont submit meter reading? Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. If youd prefer, you can give us a call on 0330 175 9676 and use our automated service to give your reading. Our online chat is a great way to get in touch with us. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. Were here to help you find the right contact number, email or postal address to help you make sure your query or complaint reaches the right place. Can I give British Gas meter reading by phone? - TheNewsIndependent If you're thinking of switching your business energy to British Gas, call 0333 414 5188 for a quote. For more details on how to get in touch with the supplier, . British Gas:now phoning customers for meter readings What happens if I dont submit a meter reading? This number will help you with a wide range of queries, including topping up, changing from pay as you go to direct debit and using emergency credit. And, because they send automated meter readings, you get more accurate bills. No. So why not book a smart meter installation, and let your meter do the work for you. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Economic Development & Site Selection Services, Email Notification Service Subscription Form, T1/T2/T3 Storage Injection/Withdrawal Overrun Calendar, Cedar Springs (Burlington) Community Expansion Project, Haldimand Shores Community Expansion Project, Hamilton Airport Regional Expansion Project, Hidden Valley Community Expansion Project, Mohawks of the Bay of Quinte and Shannonville Community Expansion Project, NPS 20 Pipeline Replacement Cherry to Bathurst Project, Ridge Landfill Renewable Natural Gas Project, Scarborough Subway Extension Kennedy Station Relocation Project. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. - Book an annual boiler service*. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. Thank you! When you call youll need to have a few details to hand: the date youre moving, your current address and your new address and meter readings from the place youre moving out of and for your new place. If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. My Account with British Gas is the online gateway to all British Gas domestic services. Our friendly advisers are ready and waiting to receive your meter reading, and answer any questions you might have. Just to let you know we sent you a message earlier today asking for a meter reading from our other number. Getting in touch with your energy company isnt always the easiest task. In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. * Were investing in hydrogen and exploring carbon capture and sequestration for processes that cant be electrified. Help & Support - British Gas It may be close, but not accurate. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. If you continue to use this site we will assume that you are happy with it. The 3 red buttons on your meter might say A, B and C. Instead of calling, you can go to the British Gas website at any time of the day or night. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. To read the meter: press the display or display select button. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. Thank you, your feedback has been submitted. How To Submit A Meter Reading | Comparethemarket So, for example if your meter reading is 02039, reply with E02039. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. In addition to the more everyday aspects of running your energy account, you can also book a boiler service and sign up to the British Gas Rewards loyalty scheme. Check your meter says M3 after the reading. How to Read a Gas Meter and Submit a Reading - British Gas Why are British Gas asking for meter reading when I have a smart meter? Again, this factor is prescribed in the above regulations. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). Read what we're saying about a range of issues. We dont need your customer reference number or address in the text, but you should always reply to our message. Heres what to do: Submitting meter readings means we dont need to use estimates for your bills. Youll get a more accurate quote if you know how much energy you use in kilowatt hours (kWh). We use some essential cookies to make this website work. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. Who doesnt need to submit a meter reading? She joined Selectra in April 2018 as an energy copywriter where she dove into the fascinating world of electricity and gas and now manages the content team in the UK & Ireland. 0:00 / 1:48 Intro How to Read a Gas Meter and Submit a Reading - British Gas British Gas 16.2K subscribers Subscribe 159K views 8 years ago See how to accurately read your gas. There is no single British Gas customer service number that deals with all enquiries. Representatives are available Monday to Friday from 8 a.m. to 6 p.m. This is really useful for keeping your Direct Debit on track, and avoiding unexpected catch-up payments. You can tweet them, follow their Facebook page or watch videos about British Gas on their YouTube channel. If your meter is behind a locked gate, please provide your meter reading. Are smart meters accurate? Necessary to provide basic functions of the website such as page navigation. Get in touch with British Gas with for any number of queries. You need the first 4 or 5 numbers if youre reading your gas meter. Why is U-Haul so cheap compared to Penske? If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. The British Gas Facebook team are also available to respond to queries via PM (private message). Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. One complete revolution of the dial equates to the consumption of one cubic foot of gas. If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. Alternatively, you can email us at: feedintariff@britishgas.co.uk. The number is open 24 hours a day, seven days a week. Its only open Monday to Saturday during the day: To talk to someone about buying and installing a boiler from British Gas, or replacing a British Gas boiler, call 0333 202 9450. British Gas has a social media presence on various platforms. So say goodbye to reading your meter, and get a smart meter installed by our award-winning team.